Customer Interaction Service - Exchange Server White Papers
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Growing Gift Card Demand Evokes Change

By : CommercialWare Published Date: Feb 05, 2007
Customers enjoy buying and receiving gift cards. The new challenge is for retailers to provide gift cards that mesh with the way customers want to use the cards. Many early systems cannot efficiently support the changes in demand.
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CommercialWare

How Fast-Growing Companies Obtain CRM Success

By : Netsuite Published Date: Apr 11, 2006
This white paper reveals the most vital elements needed to develop a seamless value chain; one that realistically enables an SMB to develop valuable 2-way relationships with their most valuable customer segments.
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Netsuite

Growing Opt-in Lists: Turning Web Browsers into Buyers

By : Campaigner Published Date: Jan 24, 2008
Email marketing is by far the best way to attract interest in, build desire for, and generate sales of your products and services. Without a well-managed opt-in email list, you can say goodbye to your email marketing investment. This white paper provides powerful tactics to help you grow bigger, better and more relevant opt-in lists - and turn your Web browsers into buyers.
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Campaigner

Human Resource Management and the Cellular Retailer

By : Data Guard Systems Published Date: Jan 26, 2006
The best way to take control of employee management is to automate human resource (HR) processes, including time tracking, schedules, and payroll calculation. This document addresses the key points that cellular retailers, wholesalers, and master agents need to know about implementing and using CellularManager's centralized web-based HR management system.
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Data Guard Systems

Helpdesk Password Resync

By : PassGo Published Date: Oct 21, 2005
Management of user ID accounts is expensive for business, frustrating for users, and open to abuse. A user account Helpdesk in a large organization typically deals with many thousands of Helpdesk calls each year, and the costs surrounding this are significant. Any operation that requires human intervention can become a bottleneck during especially busy periods.
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PassGo

Have Loyalty Cards Peaked?

By : Business Assyst Published Date: Mar 03, 2007
Have loyalty cards reached the stage in their development when they are likely to be merged with other marketing and retailing systems, or will they simply fade away and join their precursors, the green shield stamps, in some far flung promotional graveyard?
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Business Assyst

How to Acquire Satisfied and Loyal Online Customers

By : ForeSee Results Published Date: Jul 20, 2007
This report analyzes satisfaction of the various methods of generating site traffic (email, search marketing, recommendations, shopping comparison sites, etc.) to see which result in the most satisfied customers -- who are also more likely to purchase in the future and recommend the site to others.
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ForeSee Results

How to Manage the Lifecycle of User Identities Across All Applications, Platforms & User-Communities

By : CA Published Date: Dec 28, 2007
Are user provisioning and identity life-cycle management problems causing headaches at your organization? You know the challenge: manual or ad hoc administration of user identities, accounts and entitlements to applications, systems and resources. What's to be done?
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CA

How Lack of Password Management Solutions Frustrates Users and Increases Administration Headaches

By : CA Published Date: Mar 26, 2008
Finding the right password for the right IT environment can be time-consuming, confusing, and a drag on a user’s workplace productivity no matter if they’re an employee, or an external partner, contractor, or customer. Recreating passwords when they expire is an even greater challenge. But worst of all is the combination of issues associated with finding and regularly recreating passwords on a multitude of applications all across the corporate network.
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CA

Improving ROI with Predictive Analytics: Six Keys to Unlocking the Value of Customer Intelligence

By : Customer Chemistry Published Date: Mar 16, 2005
Read this white paper to learn about the six keys to a structured approach to planning and implementation of a predictive analytics infrastructure.  Find out how you can turn customer intelligence data into actionable information for improving the accuracy, efficiency and success of your targeting efforts.
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Customer Chemistry

Increasing Email Deliverability: Getting Email to the Inbox

By : Campaigner Published Date: Jan 24, 2008
This white paper is designed to educate you about the main obstacles that can prevent your email from reaching a recipient’s inbox; and the simple tactics that you can implement to avoid these obstacles.
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Campaigner

Introduction to the Loyalty Industry

By : Business Assyst Published Date: Mar 22, 2007

Who said, "Money Can’t Buy You Love"? A useful metaphor, though, to help understand the true concept behind customer loyalty. Loyalty programs are about developing sustainable, mutually beneficial relationships. Price incentives can generate a short-term sales uplift but will not engender long-term loyalty.


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Business Assyst

Interactions: The Foundation of Business Relationships

By : eGain Published Date: Oct 12, 2007
Business relationships have always been based on interactions. Until now most of these interactions have been through conventional means, such as the telephone. But now more and more of your business interactions are over the Internet, and this trend will continue for the foreseeable future. Are you ready to handle this change?
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eGain

Leveraging Customer Lifetime Value to Increase Return on Marketing Investment (ROMI)s

By : Customer Chemistry Published Date: Sep 20, 2006
As part of the ongoing effort to differentiate products and services, best-in-breed organizations are now using a tool called Customer Lifetime Value (CLV). CLV is “a marketing metric that projects the value of a customer over the entire history of that customer's relationship with a company.”
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Customer Chemistry

Limehouse Software Achieves 88 Percent Customer Satisfaction with GoToAssist

By : Citrix Online Published Date: Mar 25, 2008

By using GoToAssist for virtual support, the UK software company Limehouse achieved a customer satisfaction rating of 88 percent and expanded its services without adding resources. They continue to ensure a positive user experience and maximize the ability for our customers to get their job done as efficiently as possible.


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Citrix Online

Making the Case for a Social Media Strategy

By : Cymfony Published Date: Jul 11, 2006
Social media - online sites like blogs and discussion boards where consumers create and share information and opinions directly with each other - are beginning to affect brands. Download this white paper now to understand the importance of a social media strategy, and how to make the case to management.
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Cymfony

MarketSharp Builds Customer Sales and Satisfaction with Easy Online Events

By : Citrix Online Published Date: Aug 29, 2006
Generating qualified customer leads and reaching more prospective customers is tough for most businesses. To gain new prospective customers, MarketSharp salespeople routinely traveled to distant cities to conduct in-person sales seminars. Any time they traveled, it could be a three-day ordeal for a one-day event. The travel costs and productivity losses were terrible.
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Citrix Online

Network Faxing with Castelle Network Fax Servers

By : Castelle Published Date: Apr 01, 2006
Investing in a fax server is like providing everyone in the office with a virtual fax machine, at a fraction of the cost. Read all about the benefits in this informative paper.

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Castelle

O'Neill Europe/JSI bv Improves Sportswear Delivery with Hosted Remote Support

By : Citrix Online Published Date: Apr 06, 2006
With GoToAssist, O'Neill Europe's IT help desk in the Netherlands saves at least 2 months of travel per year by providing secure remote support to 160 employees and remote maintenance to business-critical applications at 140 factories worldwide.
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Citrix Online

Password Management: Gateway to Managing Identities

By : CA Published Date: Jul 16, 2007
Password Management is often the starting point of Identity Management projects. If not managed properly, the long term challenges of IAM projects are further complicated. In order to meet the enterprize challenges, comprehensive identity management solutions that incorporate password management tools need to be automated, centrally managed, support heteregenous IT environments and interoperate with other IAM suite of products.
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CA

Power to Improve Everything: Enabling the Customer-Centric Enterprise

By : Verint Published Date: Oct 10, 2007
What kind of customer service does your organization deliver? Is your customer service system of handling questions or issues developed with the customer in mind?  If it isn’t, you may be putting your customer relationships at risk. Download this white paper to learn the competitive advantages of being a customer centric company.
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Verint

Password Management: The Cornerstone of Identity Management

By : CA Published Date: Dec 28, 2007
Password Management saves IT time and resources managing, resetting, resending and creating passwords and accounts. It also enforces the flexible application of password policies and periodic password updates.
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CA

QoS, QoE and Total Customer Experience

By : MASERGY Published Date: Jul 03, 2007
Organizations of all sizes are evolving to an enlightened, business-focused method of choosing network services and service providers called Total Customer Experience (TCE). This white paper describes the evolution toward a TCE approach and the benefits and clarity that TCE brings to the marketplace.
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MASERGY

Rent-A-Geek Reaches Out With LogMeIn Rescue

By : LogMeIn Published Date: Jun 27, 2007
Using LogMeIn's remote support products, Rent-A-Geek has transformed its business model from that of a regional provider to one delivering service worldwide. Adopting LogMeIn has resulted in what Schiehl calls "ridiculous" ROI: the $99 per month per client license fee "pays for itself in one session," he says. One Rent-A-Geek technician using one license, and running just six to eight sessions per day, can generate around $12,000 per month in revenues.
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LogMeIn
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Application Integration, Application Performance Management, Best Practices, Business Activity Monitoring, Business Analytics, Business Integration, Business Intelligence, Business Management, Business Metrics, Business Process Automation, Business Process Management, Call Center Management, Call Center Software, Change Management, Corporate Governance, Customer Interaction Service, Customer Relationship Management, Customer Satisfaction, Customer Service, eBusiness, Enterprise Resource Planning, Enterprise Software, eProcurement, Extranets, Groupware Workflow, HIPAA Compliance, IP Faxing, IT Spending, Marketing Automation, Performance Testing, Product Lifecycle Management, Project Management, Return On Investment, Risk Management, Sales & Marketing Software, Sales Automation, Server Virtualization, Simulation Software, Supply Chain Management, System Management Software, Total Cost of Ownership, Video Conferencing, Voice Recognition, Voice Over IP, Workforce Management, Incentive Compensation, Spend Management
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