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Enterprise Applications > Customer Relationship Management |
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Customer Relationship Management (CRM) covers methods and technologies used by companies to manage their relationships with clients. Information stored on existing customers (and potential customers) is analyzed and used to this end. Automated CRM processes are often used to generate automatic personalized marketing based on the customer information stored in the system. |
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Results 1 - 25 of 186 matches |
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Application Portfolio Management (APM) is all about minimizing risks and maximizing rewards of an organization's diverse assortment of applications. This white paper examines APM's ability to mitigate escalating risks while generating significant ROI opportunities.
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This report created by the Service Desk Institute and sponsored by LANDesk provides an insight into the UK IT Support Industry by examining the core of any organisation - the Service Desk. The study covers a wide range of issues from technology and metrics through to training and salaries.
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| By : SAP |
Published Date: Aug 21, 2009 |
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As information flows more freely in the business world, decisions need to be made quicker and based on sturdier data.
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The online customer experience, Web 2.0 and the consumerization of technology are driving online sales strategies, as well as the demand for site redesigns and upgrades. Use this Magic Quadrant during vendor evaluation and selection.
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The purpose of this paper is to present a method for reducing risk and increasing IT contribution during uncertain times and to assist readers with measuring the value and building a business case for IT Service Management (ITSM).
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While the new generation of self-service applications for the Web and IVR is excellent, successful self-service programs will depend on giving customers choices and striking the right balance.
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Today's organizations must embrace innovation, achieve a high level of responsiveness and transform customer information and feedback into actionable results.
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So how do you make sure you will gain the benefits of outsourcing and avoid the pitfalls? We have done the research and drawn from our own experience to bring you.
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| By : Ektron |
Published Date: Oct 28, 2009 |
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As the Internet evolves, users become more and more savvy about what they want from the experience. Web sites are updated daily when they used to change monthly, and social networking sites such as Facebook and Myspace are checked more often than e-mail. Users know what they want and where to get it.
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Based on the Forrester Total Economic Impact (TEI) methodology, frameworks and interviews, Forrester Consulting, in this commissioned study for Progress, measured the total economic impact and potential ROI that using Progress Actional delivered in monitoring and managing the CRM system of a leading media and entertainment services provider.
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Forrester used in-depth interviews and Forrester's powerful "Total Economic Impact" (TEI) methodology to model and analyze the costs, risks, resource usage, and payback period of a U.S. financial services company using Actional in production. Follow their calculations and find out the results.
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In the white paper, "Shopper Advocacy: Building Consumer Trust in the New Economy," you'll learn the results of a survey of 30,000 U.S. retail consumers, conducted by the IBM Institute for Business Value.
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It's a big market out there but with a little savvy midsized companies can make the new ERP market dynamic work to their advantage. To leverage new realities of the midmarket ERP sector, this free ERP Checklist reviews 10 strategies you can use when shopping for a midsized ERP solution.
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Right now, most of the ERP action is happening in the midmarket. More and more midsize companies - which are rather broadly defined as organizations that earn more than $50 million annually in revenue but less than $1 billion - are looking to replace outdated ERP systems or jump into the technology for the first time.
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You can't forgo technology that allows for explosive growth, better organization and that gives you the edge when expanding your business globally. That's the promise of ERP.
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As companies look for ways to survive during a tough economy, small and medium sized businesses are discovering the benefits of virtual collaboration through video conferencing.
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| By : SAP Inc. |
Published Date: Aug 21, 2009 |
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Learn from today's sales leaders who have benefited from building a sales strategy based on a position of deep customer knowledge.
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| By : SAP Inc. |
Published Date: Aug 21, 2009 |
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Learn what companies can do in economic downturns to position themselves for later success.
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The growing adoption of collaborative and social networking applications such as Lotus productivity software is reflected in IDC's Canadian forecast, detailed in this white paper.
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| By : LogMeIn |
Published Date: Aug 21, 2009 |
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This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. It also highlights best practices that organizations can use to choose enterprise helpdesk tools that better meet the needs of remote employees, while also helping to cut costs. Get this white paper today and find out how legacy tools can fall short when it comes to supporting today’s mobile workforce. See how it easy it is to make the switch to best-in-class helpdesk solutions.
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With Numara FootPrints for Customer Service, an award-winning, 100% web-based customer service management solution, you can deliver breakthrough service to customers throughout the world faster, and enhance the quality of your web-based service desk, with less effort than today, and at a low total cost of ownership. Learn more today!
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How-to vidoes explain the inner workings of JRules and BRMS, from writing rules to invoking decision services. Become an instant expert!
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This white paper explains how a business rule management system can make business process automation easier to understand, maintain and manage. Compare BRMS with other business automation schemes, like traditonal software coding or standard business rule engines. Learn how the Welsh Assembly Government and a United States commercial lender have implemented business rules to make a difference in their business processes.
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See how this integrated out-of-the-box help desk, asset management and Change Management solution can help solve many IT help desk problems with ease.• Easily create tickets and requests • Automate repetitive workflows • Perform asset discovery • Manage software license compliance • Run pre-built dashboards and reports
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Find out how Numara Track-It! can help you build better processes, manage organizational knowledge and solve problems quickly. Keep issues from falling through the cracks and efficiently manage help desk requests as well as other processes that require request management: • Optimize help desk efficiency with easy to use systems • Empower customers with self service • Improve productivity with automated alerts, notifications and assignments • Reduce diagnostic time with knowledge management • Reduce resolution time with asset and work order history
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More Enterprise Applications Topics |
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Application Integration, Application Performance Management, Best Practices, Business Activity Monitoring, Business Analytics, Business Integration, Business Intelligence, Business Management, Business Metrics, Business Process Automation, Business Process Management, Call Center Management, Call Center Software, Change Management, Corporate Governance, Customer Interaction Service, Customer Relationship Management, Customer Satisfaction, Customer Service, eBusiness, Enterprise Resource Planning, Enterprise Software, eProcurement, Extranets, Groupware Workflow, HIPAA Compliance, IP Faxing, IT Spending, Marketing Automation, Performance Testing, Product Lifecycle Management, Project Management, Return On Investment, Risk Management, Sales & Marketing Software, Sales Automation, Server Virtualization, Simulation Software, Supply Chain Management, System Management Software, Total Cost of Ownership, Video Conferencing, Voice Recognition, Voice Over IP, Workforce Management, Incentive Compensation, Spend Management, Manufacturing Execution Systems, International Computing |
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