Marketing Automation - Exchange Server White Papers
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Marketing Automation provides information about the business environment, including information on competitors, industry trends, and macroenvironmental variables. EMA applications are used to improve marketing efficiency
 
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Optimize Retail Operations and Lower Costs by Enhancing Your Use of IT

By : IBM Published Date: Jan 13, 2005
Point of service is the key to every retail operation. But with e-mail marketing, in-store/self-service kiosks and more, the definition of point of service is changing. These changes create a unique opportunity to utilize advanced technologies to improve the customer experience. The IBM Retail Environment for SUSE LINUX (IRES) is designed to help retailers do just this -- while generating higher profits.
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IBM

The CMO's Strategic Agenda Benchmark Report

By : IBM Published Date: Oct 17, 2006
Marketing executives, face a constant stream of business pressure. At the same time, customer expectations are increasing and customer satisfaction is becoming increasingly difficult  This report provides a blueprint of what best-in-class CMO's (Chief Marketing Officers) do differently to improve marketing effectiveness through marketing automation.
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IBM

The Changing Dynamics of Retail Promotions

By : IBM Published Date: Feb 28, 2007
Traditionally, retail promotions were handled by the merchandising, marketing and finance departments. Now companies are finding that by implementing promotions strategies deep within their infrastructure, they can increase profit uplift. Get the IBM white paper and see how optimizing retail promotions can positively affect your business.
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IBM

How Fast-Growing Companies Obtain CRM Success

By : Netsuite Published Date: Apr 11, 2006
This white paper reveals the most vital elements needed to develop a seamless value chain; one that realistically enables an SMB to develop valuable 2-way relationships with their most valuable customer segments.
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Netsuite

Making the Case for a Social Media Strategy

By : Cymfony Published Date: Jul 11, 2006
Social media - online sites like blogs and discussion boards where consumers create and share information and opinions directly with each other - are beginning to affect brands. Download this white paper now to understand the importance of a social media strategy, and how to make the case to management.
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Cymfony

Pharmaceutical Social Media Marketing: Risks and Regulatory Issues

By : Cymfony Published Date: Sep 04, 2007
The pharmaceutical industry is very interested in using social media to promote products, services and issues important to it. However, many drug firm executives are uncertain about how to tackle the legal and regulatory issues associated with social media communications.
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Cymfony

Sharing Secrets: Online Insight's Golden Nugget Breakthrough for Relationship Management

By : Online Insight Published Date: Jan 06, 2006
This white paper describes Online Insight's vision for the next generation in sales and marketing, driven not by guesstimates about a customer based on ancient demographics and historical purchases, but by up-to-the second needs and preferences measured real-time in a first-hand "collaborative customer conversation."
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Online Insight

Social Networking and Opportunities in the Public Sector

By : Quocirca Published Date: Aug 22, 2007
Social Networking tools have proliferated in the recent past, and many individuals are now utilizing such tools as a core part of their day-to-day lives.  If these tools can be harnessed as a means of interaction by the public sector, constituency involvement will rise, while costs can be minimized.
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Quocirca

The Agile Service Operation Embraces Technology

By : ServicePower Published Date: Jul 03, 2007

Technology can prove to be a vital component in the quest for service profitability. However, there is a lot of technology out there targeted at field service organizations which has evolved to the point where its introduction in customer-facing functions can significantly enhance organizational productivity.


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ServicePower

The Changing Face of PR

By : Cymfony Published Date: Oct 19, 2006
This white paper summarizes the status of current trends in public relations and provides PR professionals with recommendations for actions to take in 2007 to begin to evolve their communications strategies and tactics.
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Cymfony

The Importance of Personalization

By : Gold Lasso Published Date: Jun 01, 2005
Since the introduction of e-mail as a viable marketing and communications vehicle, the focus has shifted from a "one size fits all" model to content that is relevant and specific to the intended recipient. This paper reviews general concepts behind personalization, further investigates its advantages, discusses the challenges to personalizing campaigns and provides solutions to overcome the challenges.
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Gold Lasso

The 5 Must-Have Features of a CRM Solution

By : Vendor Guru Published Date: Mar 02, 2007
Customer relationship management (CRM) systems are being implemented by a variety of companies looking for a competitive advantage in the global marketplace. Without customer loyalty, many companies won’t be able to thrive and grow. Today’s consumers are more demanding because they have a greater variety of choices, including doing business on the Internet and via automated phone systems. Many expect access to customer service 24 hours a day.
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Vendor Guru

The Dawn of a New Industry: Internet Video Production and Marketing

By : Fathom SEO Published Date: Nov 14, 2007
Learn what it takes to produce online videos that drive sales, leads and publicity for your business. This guide explains why Internet video is growing at such a rapid pace and offers tips on how to begin your own video marketing campaigns.
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Fathom SEO

Using Proven Personalization Techniques

By : BroadVision Published Date: Dec 07, 2005
This white paper provides an overview of the most useful personalization techniques and discusses how to combine personalization strategy with personalization techniques.
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BroadVision

Using Predictive Analytics to Uncover Root Causes and Solve Problems vs. Treat Symptoms

By : Customer Chemistry Published Date: Aug 02, 2006
Predictive analytics can be utilized to uncover root causes so that problems can be eradicated.  Read this white paper to learn how companies can use predictive analytics treatment and prevention approaches to save time and resources, eliminate root causes of problems, and obtain the actionable insight required to improve marketing effectiveness.
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Customer Chemistry

Using RenderX for TransPromo in a High Volume Statement Print Application

By : RenderX Published Date: Apr 19, 2008
If you're producing transactional customer communications such as statements, invoices, policy notifications, or shipping documents, you probably already have some of the basic elements you need to start using TransPromo to take your marketing campaigns to the next level. TransPromo advertising in a PDF, PostScript and AFP electronic and print format can easily be injected into your application with RenderX.
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RenderX

Virtualizing Sales and Marketing: Driving Revenue, Lowering Costs and More

By : Citrix Online Published Date: May 14, 2007
Many businesses have harnessed the unique capabilities of web conferencing to move their outbound marketing programs to the Internet and virtualize their sales activities. On the surface, the apparent benefits appear to include lower costs and increased sales – but do the benefits go deeper? What are the pitfalls? And are there particular steps in the sales process that work better than others?
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Citrix Online

Video of the 12 SEO Campaign Killers

By : Fathom SEO Published Date: Feb 06, 2008
Watch what not to do when launching a search engine optimization (SEO) campaign to attract more visitors, leads and sales. This video covers keyword performance, ROI considerations, holistic approaches and ranking analysis.
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Fathom SEO

Video Presentation: The Dawn of a New Industry

By : Fathom SEO Published Date: Feb 06, 2008
Watch what it takes to takes to produce online videos that drive sales, leads and publicity for your business. This quick presentation explains why Internet video is growing at such a rapid pace and offers tips on how to begin your own video marketing campaigns.
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Fathom SEO

What You Should Know About Email Marketing Deliverability

By : Gold Lasso Published Date: Jan 11, 2005
Successful delivery is the driving force behind an effective email marketing campaign. The purpose of this paper is to provide a summary of terms (or jargon) related to e-mail deliverability, increase general knowledge of the concept, discuss delivery barriers and provide tactics to overcome these issues.
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Gold Lasso

White Paper: 12 SEO Campaign Killers

By : Fathom SEO Published Date: Jan 04, 2008
Learn what not to do when launching a search engine optimization (SEO) campaign to attract more visitors, leads and sales. This guide covers keyword performance, ROI considerations, holistic approaches and ranking analysis.
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Fathom SEO

Advanced Global Name Recognition Technology

By : IBM Published Date: Jun 01, 2006
The purpose of this paper is to highlight the issues, requirements, and technologies available for automated advanced name recognition.
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IBM

Beyond Email: Integrated Online Tools for Managing The Customer Relationship Lifecycle

By : Connectus Published Date: Dec 20, 2005
Long ago dubbed the 'killer app', email marketing has now reached the height of its potential and is poised to assume its place as the medium of choice for maintaining customer relationships. In fact, despite the threat of spam, marketers are continuing to turn to email marketing initiatives - with impressive results. Email marketing continues to be the most affordable, efficient and personalized way to connect with clients and future prospects.
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Connectus

Bringing Humanity Back to the Web

By : Live Person Published Date: Nov 14, 2006
In today’s world, it may seem like there is barely enough time to stay on top of running a business, let alone for perceived luxuries like personal interaction over every transaction. This white paper looks at the benefits of combining two popular online communication tools- email marketing and live chat - to boost customer loyalty and retention.
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Live Person

Business Search vs. Consumer Search: 5 Differences Your Company Can’t Afford to Ignore

By : Ultraseek Published Date: Jan 01, 2006
This white paper provides an in-depth look at the unique business search needs of today’s commercial enterprises and government agencies.
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Ultraseek
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