Employee Performance - Exchange Server White Papers
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Key to assessing an Employee's Performance is the setting of objectives. A key element of the performance appraisal process should be reviewing how well the employee has performed in relation to objectives that have previously been set for them. For objectives to be useful, it is often said they should be SMART: Specific, Measurable, Achievable, Results orientated, Time framed
 
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Raising the Bar for Training and Productivity with Web Collaboration

By : Citrix Online Published Date: Sep 25, 2007
Today's trainers are looking for a fresh approach to online training that lets them launch sessions easily, both proactively (in advance of learning) and reactively (as an educational need comes up). They need interactive online tools that let them deliver and collect feedback, tools that are simple to use for both instructors and attendees. And, always, they need to keep their eye on costs, because even as the need for training rises the budgets for doing so are often on the decline.
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Citrix Online

Talent Supply Chain Management

By : SAP Published Date: Jul 16, 2007
These survey findings will identify the industry-reshaping challenges that are compelling innovative professional services firms to improve the return on their investments in talent with a holistic, end-to-end, optimized process. From a recent independent survey of over 250 professional services firms this report highlights the outdated, internal processes professional services firms must modernize to make the most of their talent resources and grow their profits.
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SAP

Talent Management: The New Business Imperative

By : SAP Published Date: Jul 17, 2007
Savvy executives know that a talent shortage is coming, if it hasn't arrived already. Talent management, backed by strategic workforce planning, can help companies face this crisis. A report from Business Week Research Services and SAP.
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SAP

The Impact of Work Force Agility on Business Performance

By : SkillSoft Published Date: Nov 16, 2007
Agility is an issue that is becoming more and more prominent in businesses across industries. While it is a common goal, its meaning can be somewhat ambiguous. Depending on the context, agility can mean different things to different organizational units. But one common thread persists: the accelerating speed of change. Change is not only driving organizations to keep up and anticipate, but more so to be its catalyst in order to be competitively positioned.
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SkillSoft

Benchmark Study 2007: The Future of Learning

By : SkillSoft Published Date: Nov 01, 2007
Take an in-depth look at how employees use e-learning; when and where they do it; what specific skills e-learning has enabled them to develop; how these skills have been put into practice in the workplace; and whether the knowledge gained is widely shared.
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SkillSoft

Extending Reach and Ensuring Effectiveness of Leadership Development

By : SkillSoft Published Date: Aug 09, 2007
Leadership is an important element of organizational success. So, it is not surprising that many companies look for ways to extend the benefits of leadership development to more employees. Technology-based learning approaches such as online courses, books and video programs can be used effectively to develop employees at all levels.
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SkillSoft

Human Capital Management for the Public Sector

By : SAP Published Date: Oct 29, 2007
Discover how public sector agencies are shifting the focus in HR departments from transactional activities to performance with strategic human capital management. SAP solutions support this initiative, helping streamline processes, reduce costs, and optimize finite personnel resources.
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SAP

Microsoft Dynamics Role Tailored Business Productivity

By : Microsoft Published Date: Mar 01, 2007

Businesses don’t garner insights or make decisions. Businesses don’t close deals, invent new products, or find new efficiencies. People do. Companies excel when they empower their people to drive the business forward. But to see results, you also have to give your people the right tools, information, and opportunities—because success ultimately comes down to your people.


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Microsoft

CIPA - Keeping Students Safe on the Net

By : Cyberoam Published Date: Aug 17, 2006
Protecting students from the millions of sites that house pornography, adult chat rooms, violence & hacking can provide not just a safe surfing atmosphere to minors in schools and libraries, but also qualify the institutions for federal E-rate funding through compliance with CIPA - the Children's Internet Protection Act.
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Cyberoam

12 Secrets to Finding the Right Workforce Management System

By : IEX Published Date: Nov 02, 2006
This article outlines a structured decision making process. One that’s designed to help contact centers ensure the workforce management system they choose will meet all their requirements today and long into the future.
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IEX

4 Steps Toward Creating a Better Performance Management System

By : Halogen Software Published Date: Feb 01, 2007
Good performance management cannot be reduced to a "magical form," but instead is a process that provides feedback, accountability, and documentation for performance outcomes. It also helps employees to channel their talents toward organizational goals. This paper talks about 4 key areas of Employee Performance Management for your company to focus on.
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Halogen Software

Prevent Critical Data from Leaving your Company with Clean Separation

By : Avalere Published Date: Dec 12, 2006
Companies struggle with cleanly separating an employee, contractor or consultant with their company and critical information.  Avalere enables companies to review how information has been used prior to an employee’s departure in order to protect the company and the employee.
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Avalere

Performance Appraisal Software: Build It or Buy It?

By : Halogen Software Published Date: Nov 29, 2006
Thinking of building a performance appraisal system? Often, long-term consequences of building software systems internally are overlooked. Read this white paper for a cursory look at some of the actual costs involved.
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Halogen Software

Successfully Managing Remote Teams

By : Global Knowledge Published Date: Dec 20, 2005
Managing remote teams can be difficult for even the best manager. This white paper explains the challenges you will face and how to overcome them.
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Global Knowledge

Spyder Active Sports Acheives High Performance with OneNeck

By : OneNeck IT Services Published Date: Aug 24, 2007
When Spyder Active Sports offered to pay its IT outsourcing provider more money in return for more services, and the provider not only refused the offer but its service levels continued to go downhill, it was time to look for a new provider. It came down to three potential vendors, however, a number of factors lead Spyder to select OneNeck IT Services.
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OneNeck IT Services

The Visible Difference: Making Informed Decisions with Workforce Management

By : IEX Published Date: Nov 02, 2006
Contact centers that have made the leap from spreadsheet-based tools for forecasting and scheduling to an automated workforce management system know the difference is night and day. Whether or not your organization has transitioned from spreadsheet-based tools to automated workforce management, this paper will give you a peek into how advanced systems can help you see what is truly going on in your center.
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IEX

The Need for Effective Event Management

By : GFI Published Date: Jan 02, 2007
This white paper shows where GFI EventsManager fits in this picture and how it is an invaluable asset in the corporate toolbox.
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GFI

We've Got to Have a Meeting. How Do We Ensure that It Is Productive?

By : Global Knowledge Published Date: Dec 20, 2005
A meeting will only be successful if it is managed effectively. Learn the four stages of meeting management and how to utilize each properly.
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Global Knowledge

Workforce Management for Skills-Based Routing: The Need for Integrated Simulation

By : IEX Published Date: Nov 02, 2006
Skills-based routing allows contact centers to route different types of calls — for example sales, service, and payment processing — to the agents who have the skill necessary for that call. Get this whitepaper now and read why a true skills-based routing approach must consider the actual logic of the ACD routing rules and efficiencies from multi-skilled agents using an integrated simulator to return accurate forecasts, and efficient schedules.
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IEX

Achieving Lean Success: A Holistic Approach

By : Infor Published Date: Jan 18, 2007
Over the past decade, the concept of lean manufacturing production has gone through a dramatic evolution from an obscure and isolated practice to a mainstream, extensively publicized methodology that is well known throughout the manufacturing and supply chain industry. Download white paper to learn more.
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Infor

Agent Self Service Pros & Cons: Overcome the Cons and Treat Everyone Like a Pro

By : IEX Published Date: Nov 02, 2006
Learn how a self-service approach to contact center workforce management can pay significant dividends in short order, and provide a key differentiator for a workplace in a competitive market.
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IEX

An Executive's Guide to Cutting HR Costs

By : TriNet Published Date: Mar 12, 2007
Download this insightful Executive's Guide now and learn the four keys to minimizing human capital expenses which are vital to cutting HR costs.
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TriNet
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