ITIL - Exchange Server White Papers
Search the Library
 

 
Home > IT Management > ITIL
The Information Technology Infrastructure Library (ITIL) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services. ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations. These ITIL procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations.
 
Results 1 - 25 of 35 matches Sort Results By : Published Date | Title | Company name

10 Best Practices for IT Request Management

By : newScale Published Date: Nov 15, 2007
This white paper outlines the challenges associated with IT Request Management and ten best practices that represent the hard-won knowledge from dozens of successful Service Request Management projects. By following these guidelines, your IT organization can provide more responsive service delivery, increase operational efficiency, and improve internal customer satisfaction.
Download Now
newScale

Quick Guide to Driving Business Value from ITIL Initiatives

By : Bomgar Published Date: Jan 29, 2008
Organizations implemented ITIL with the goal of creating a set of standards to ensure the delivery of high-quality and efficient technical support. However, many organizations are now looking to realize near-term business value from their investments in ITIL. This ITIL Quickguide outlines how organizations can leverage remote support solutions to accelerate ITIL initiatives and realize near-term business value.
Download Now
Bomgar

The IT Service Catalog: Common Pitfalls and How to Avoid Them

By : newScale Published Date: Nov 13, 2007
This white paper is intended to share some of those lessons learned and suggesting ways you can achieve success by avoiding the most common pitfalls. But before we talk about the typical mistakes in creating a Service Catalog, let’s briefly review its purpose.
Download Now
newScale

BMC Software Solutions Integrate and Automate ITIL Best Practices

By : BMC Software Published Date: Jun 29, 2005
The Information Technology Infrastructure Library (ITIL) is the most widely adopted best-practice IT framework for service management. ITIL defines terminology and processes across IT organizations by providing a common language and set of standards for quality IT service. If you are looking to implement ITIL, it is crucial that you understand how specific solutions support ITIL guidelines.
Download Now
BMC Software

CMDB Adoption in the Real World: Just How Real Is It?

By : Tideway Systems Published Date: Jun 15, 2007
This report provided by Enterprise Management Associates (EMA) is developed around research that's focused on showing the many faces of the CMDB – as a central point for governance, asset, inventory, change and configuration control, and as a core system, in many cases for more effective service assurance. Designated for IT adopters and planners – read by executives, as well as, architects, and technical influencers.
Download Now
Tideway Systems

Can You Really Get ITIL Out of the Box?

By : BMC Software Published Date: Apr 23, 2007
You don’t have to be skeptic of the ITIL implementation promises. This paper from BMC Software examines the people, processes, and technology issues associated with getting ITIL up and running in your organization. It also demonstrates how you can obtain technology that addresses those issues and delivers a substantial portion of ITIL right out of the box.
Download Now
BMC Software

CMDB: Cornerstone of ITIL-based Integrated Service Support

By : BMC Software Published Date: Sep 14, 2005
A CMDB, when used in support of ITIL best practices, is the cornerstone of IT Service Support, providing a centralized view of IT data that is essential to delivering consistent, reliable, effective, and efficient service to your business customers.
Download Now
BMC Software

ITIL v3: Managing Application and Infrastructure Changes

By : Tideway Systems Published Date: Sep 11, 2007
IT service providers need to offer services that deliver new business opportunities whilst increasing levels of availability, controlling risks and reducing costs. This paper provides you with practical guidance based on the practices in ITIL® V3 that will help you manage application and infrastructure changes and configurations.
Download Now
Tideway Systems

ITIL Version 3 and the IT Service Catalog

By : newScale Published Date: Aug 06, 2007
Demand for IT services is outpacing the growth of IT budgets. The business constantly requests new services, requires higher service levels, and expects more consistent service delivery. With supply constrained, the only solution is to manage this demand more effectively. The new version of ITIL prescribes essential changes to help IT and the business tackle this difficult task.
Download Now
newScale

ITIL and CMDB Synergy: Enhanced Service Management

By : BMC Software Published Date: Oct 20, 2005
IT organizations that want to achieve the full business value from their service management initiatives need consistent, current, accurate, and secure information. That’s why an increasing number of these organizations are seriously looking at how a configuration management database (CMDB) can help them manage their infrastructure more effectively.
Download Now
BMC Software

Improve Visibility, Control and Automation with IBM Service Management

By : IBM Published Date: Dec 05, 2007
Challenges like competitive pressures, compliance activities and higher operational costs make service management more critical than ever. To keep up, IT operations must constantly improve visibility, control and automation while bridging the gaps among business, development and daily operations.
Download Now
IBM

Manage IT from a Business Perspective: Latest Best Practices from ITIL

By : BMC Software Published Date: Mar 20, 2007
The IT Infrastructure Library (ITIL) is the standard for IT best practices. One of the core books, entitled Business Perspective: The IS View on Delivering Services to the Business, focuses on the importance of managing IT resources based on what is important to the business. Business Service Management (BSM) solutions from BMC Software enable the key concepts of this business perspective approach and help IT organizations identify the best technology solution to support the business.
Download Now
BMC Software

The Emerging IT Shift Toward Business Service Configuration Management

By : HP BladeSystem Published Date: Jun 05, 2007
IT organizations continue to struggle with manual tasks and processes, subjective change decision making, and a lack of insight into inventories and service dependencies. Learn three product capabilities IT organizations should have, as well as the critical pieces of business service configuration management.
Download Now
HP BladeSystem

2008 IP Telephony Deployment Best Practices

By : Clarus Systems Published Date: Jan 04, 2008
In this document, you'll learn to enable the successful execution and completion of IPT Deployment projects through a standardized set of processes and methodologies based upon Information Technology Infrastructure Library (ITIL) standards.
Download Now
Clarus Systems

5 Essential Questions for Choosing an ITIL Service Provider

By : HP Published Date: May 21, 2007
This 2-page paper poses some questions that any company seeking an ITIL service provider should ask of potential vendors.
Download Now
HP

Putting the ROI into ITIL

By : Solidcore Published Date: Aug 24, 2007
Demonstrating ROI for service management investments can be difficult, especially with multi-phase deployments like ITIL that can require significant up-front investment in exchange for returns produced in the future.  Learn how setting milestones and measuring the value of each phase of an ITIL implementation can help prove the project’s value and shape its focus.
Download Now
Solidcore

9 Steps to Implement a Successful CMDB Project

By : Evergreen Systems, Inc. Published Date: May 16, 2007
Simply click the title to receive this whitepaper which lays out a prescriptive nine-step plan describing how to implement a CMDB, including best practices that may be used to educate staff and design an effective CMDB project plan.
Download Now
Evergreen Systems, Inc.

The Next Chapter in IT Service Management ITIL v3

By : HP Published Date: May 15, 2007
This 10-page paper discusses why ITIL is important, why it was time for an update and what changes are introduced in ITIL V3.  It also provides the inside story of ITIL v3 in the making and an introduction to the HP authors.
Download Now
HP

What Is ITIL and Why You Should Care

By : Global Knowledge Published Date: Dec 20, 2005
ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, what ITIL is, who controls its contents, who are the biggest users, and why you should care.
Download Now
Global Knowledge

Alcatel-Lucent Case Study

By : HP Published Date: Mar 08, 2007
With the passage of the Sarbanes-Oxley Act in 2002 and increasing competition in the telecommunications market, Alcatel-Lucent was ready to undertake the difficult task of redefining IT to drive competitive advantage for the business.
Download Now
HP

Business Process Management: The Key to ITIL Success

By : LANDesk Published Date: Dec 11, 2006
This white paper describes how ITIL implementation can be rendered simpler, faster, more effective and more affordable by combining new service-oriented Business Process Management (BPM) tools with the established functionality of task-oriented IT management software.

Download Now
LANDesk

Benefits to the ITIL Approach to Service Management

By : HP Published Date: Mar 14, 2007
This guide includes a series of articles from CIO.com, providing an overview of ITIL and how organizations are applying it to improve service delivery processes and drive business success. Includes an HP ad and links to HP resources.
Download Now
HP

Change Management + Control = Higher Availability

By : Solidcore Published Date: Aug 27, 2007
It is widely acknowledged that unauthorized changes made to an IT Infrastructure cause up to 80% of system unavailability.  Learn how adding change control to your existing or planned change management infrastructure can help improve IT service availability, lower compliance costs, and accelerate your ITIL implementations.
Download Now
Solidcore

Developing the Business Value of ITIL

By : Evergreen Systems, Inc. Published Date: Nov 01, 2006
This white paper, a sequel to 'Developing the Business Value of ITIL Part 1', focuses on the importance of developing a business case, and an ROI (return on investment) to justify ITIL best practice initiatives.  Survey results are included from Evergreen Systems' last survey on when, how and why companies develop business case metrics to justify ITIL initiatives.
Download Now
Evergreen Systems, Inc.

Enhance BMC Change Management with Closed-Loop Control

By : Solidcore Published Date: Jan 21, 2008
Are you about to implement change management using BMC Remedy Service Management or BMC IT Service Management for Mid-sized Businesses (a.k.a. Magic or Service Desk Express)? Have you already implemented one of these systems and want to maximize the return on your investment? Get this white paper to see how others have optimized their change management implementation approach to derive the most value from their investment by adding closed-loop control.
Download Now
Solidcore
Sort Results By : Published Date | Title | Company name
Home > IT Management > ITIL
<< Start < Previous 1 2 Next > End >>
 

More IT Management Topics
Employee Performance, ITIL, Productivity, Project Management, Software Compliance, Sarbanes Oxley Compliance, Service Management, Desktop Management, FWPADMIN
Search the Library
This Weeks Most Popular Reports   |   Most Popular Topics   |   Vendor Directory
Email Security Research                                                                                                          
Learn about lead generation opportunities and list your white papers

SUBSCRIBE FORM

Receive an email alert from FindWhitePapers.com whenever new research is added into:
ITIL
Enter your email below:
Privacy Policy

RELATED TOPICS

Application Performance Management
33 Documents
Best Practices
219 Documents
Business Management
179 Documents
Business Metrics
65 Documents
Desktop Management
31 Documents
IT Management
240 Documents
Information Management
122 Documents
Networking
91 Documents
Productivity
208 Documents
Project Management
65 Documents
Security
203 Documents
Service Management
112 Documents