| |
| Home >
IT Management > ITIL |
 |
|
|
|
The Information Technology Infrastructure Library (ITIL) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services. ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations. These ITIL procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations. |
|
| |
 |
Results 1 - 25 of 86 matches |
Sort Results By : Published Date | Title | Company name |
|
|
|
|
|
|
IT departments are always on the lookout for new technology-the "next big thing" that will save time and money by making service desk tasks faster and easier to perform. These solutions are always around the corner, always promising lots of ingenious functionality. But as great as many of them are, they can't provide the one thing IT departments need most: Knowledge.
Download Now
|
 |
|
|
|
|
|
|
This paper examines the evolution of IT organizations as they move from static batch processing to dynamic workload automation capabilities that integrate with and understand business processes and trigger revenue-generating actions based on real-time requests. The paper also looks at the role of vendor UC4 in this strategically important market. Learn more today!
Download Now
|
 |
|
|
|
|
|
|
A proven framework for delivering business alignment and implementing best practices for IT service management.
Download Now
|
|
|
|
|
|
|
|
Implementing the ITIL set of guidelines to aid the implementation of a lifecycle framework for IT Service Management is now a major priority for a growing number of organizations, but remains a task where external help is often of critical importance.
Download Now
|
|
|
|
|
|
|
|
Peters' and Waterman's well-known book 'In Search of Excellence', a study of some of the most well-managed companies in the United States at that time, was one of the best-known business books of the 1980s. In the book, the authors identified eight common themes which they argued were responsible for the success of the included corporations. These attributes included hands-on management, centralized values accompanied by entrepreneurial productivity, and focusing on the core business (sticking to the knitting).
Download Now
|
|
|
|
|
|
|
|
The purpose of this paper is to present a method for reducing risk and increasing IT contribution during uncertain times and to assist readers with measuring the value and building a business case for IT Service Management (ITSM).
Download Now
|
|
|
|
|
| By : Tripwire |
Published Date: Jan 30, 2008 |
|
|
Learn from industry analysts how IT organizations are using configuration management to meet compliance requirements and instill best practices. Find out how these organizations are applying the resulting processes to enhance security and improve operational efficiency in order to increase their level of service delivery.
Download Now
|
 |
|
|
|
|
|
|
This white paper moves beyond the hype of green IT and provides substantial support for implementing practical, yet cost effective power management policies and tools to "green" your IT environment and boost your bottom line.
Download Now
|
 |
|
|
|
|
|
|
Organizations have to be agile to compete globally and adapt to changes in technology. Most organizations run middleware applications based on disparate systems and technologies. However, use of these disparate technologies poses many challenges and complexities to the administrators, including over-inflated management costs.
Download Now
|
 |
|
|
|
|
|
|
In this white paper, authored by Numara Software and Pink Elephant, we examine the critical role of having effective processes in driving down service costs. In particular, the paper demonstrates the importance of process and automation in helping IT executives stretch their IT budget further.
Download Now
|
|
|
|
|
| By : IBM |
Published Date: Nov 24, 2009 |
|
|
Server sprawl can divert valuable time and resources away from pursuing your core business goals. This white paper will show how System z can give you the visibility, control and automation your business needs to become more successful.
Download Now
|
 |
|
|
|
| By : BMC ESM |
Published Date: Nov 09, 2009 |
|
|
In this article, customers, analysts and IT experts share strategies to help automate your manual processes and ensure that changes are applied according to configurations - every time. Download the ebook.
Download Now
|
 |
|
|
|
| By : BMC ESM |
Published Date: Nov 06, 2009 |
|
|
This booklet gives an overview of service operation and provides commentary from BMC Software experts. The commentary includes practical guidance as well as real-world examples.
Download Now
|
|
|
|
|
|
|
|
Modern distributed, interconnected applications provide a new level of agility to businesses and IT. In these applications, the software for a business process is composed of "services," components consisting of discrete business functionality that can be recombined and reused in different business processes, enabling rapid business change. This white paper examines the challenges of, and solutions for, effectively managing their operations.
Download Now
|
 |
|
|
|
|
|
|
Modern distributed, interconnected applications provide a new level of agility to businesses and IT. In these applications, the software for a business process is composed of "services," components consisting of discrete business functionality that can be recombined and reused in different business processes, enabling rapid business change. This white paper examines the challenges of, and solutions for, effectively managing their operations.
Download Now
|
|
|
|
|
| By : BoxTone |
Published Date: Oct 08, 2009 |
|
|
Service and support are of the utmost importance to executives, knowledge workers and field personnel with enterprise-enabled BlackBerry or ActiveSync mobile devices (led by the iPhone and Windows Mobile). To ensure mobile user connectivity and application access, proactive organizations are taking ITIL and ITSM best practices and rolling them into a comprehensive Mobile User Management Strategy. This complimentary handbook details the role-based approaches for addressing critical support challenges that arise as a mobile platform grows and matures. If you're in IT architecture, engineering or messaging operations, and an ITIL veteran, learn how to optimize mobility management processes to drive efficiency and lower costs.
Download Now
|
 |
|
|
|
|
|
|
This paper, from industry analyst firm Enterprise Management Associates, explores how workload automation can help IT reduce outages, consolidate vendors, improve integration, and cut costs. Learn more. Download the white paper, "IT Automation: Going Beyond the Obvious to Find Real Cost Savings."
Download Now
|
 |
|
|
|
| By : IBM |
Published Date: Sep 10, 2009 |
|
|
In today's business climate, IT organizations need to demonstrate their ability to add value. This white paper from Macehiter Ward-Dutton - an IT advisory firm that specializes in issues of IT-business alignment
Download Now
|
|
|
|
|
| By : IBM |
Published Date: Sep 10, 2009 |
|
|
What do the new ITIL® standards mean for a small business? This view into ITIL best practices in service management shows how you can maximize the business value of your technology. With an adaptable approach, aligning IT operations with business goals to achieve desired results for customers.
Download Now
|
|
|
|
|
| By : ComSci |
Published Date: Aug 21, 2009 |
|
|
This white paper outlines the strategic and operational advantages of IT cost transparency, a "game-changing" approach that is enabling companies like 1-800-FLOWERS.COM to reduce costs and become more effective in their decision making.
Download Now
|
 |
|
|
|
|
|
|
In this informative webinar, you will learn about the challenges of implementing configuration management along with suggestions on how to get started, and best practices to ensure success. You will also learn how Numara® FootPrints® Configuration Management, with its fast implementation, practical approach to implementing configuration management and automated integration to auto-discovery tools, takes the pain and time out of creating and maintaining a functional CMDB. Learn more today!
Download Now
|
|
|
|
|
|
|
|
This webinar will discuss the challenges in designing a workable change management process, defining approval workflows, and conforming to IT governances such as Sarbanes-Oxley and SAS70. This webinar will also show you how quickly Numara FootPrints Change Management can help you effectively and easily manage change, ensure compliance in IT, as well as other functional areas of your business. Learn more today!
Download Now
|
|
|
|
|
|
|
|
This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs - all integrated into your service management workflow. Learn more today!
Download Now
|
|
|
|
|
| By : Tripwire |
Published Date: Aug 21, 2009 |
|
|
This paper covers the implementation, disclosure and ongoing evaluation of internal controls for SOX compliance with a focus on the role of IT, as well as the penalties for non-compliance.
Download Now
|
|
|
|
|
| By : BMC ESM |
Published Date: Aug 20, 2009 |
|
|
There is a natural progression from reactive to proactive, and ultimately predictive technology, and this progression corresponds to the maturity level of your IT organization and the tools you leverage.
Download Now
|
|
|
|
|
|
Sort Results By : Published Date | Title | Company name |
