Customer Experience Management Customer experience management (CEM) is "the process of strategically managing a customer's entire experience with a product or a company". Relationship marketing, focuses on establishing and building a long term relationship between a company and a customer. There are several approaches that have been espoused including customer experience management, customer relationship management, loyalty programs, and database marketing.
By: Oracle
Published Date: Feb 03, 2012
This online study, conducted by an independent service, polled 1,054 U.S. consumers of ages 18 years and older.
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By: Oracle
Published Date: Feb 03, 2012
This white paper details a commerce-anywhere approach that encourages businesses to extend their concept of the research and purchase process beyond individual transactions.
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By: Oracle
Published Date: Feb 03, 2012
The time has come to focus "aggressively on e-commerce technology, particularly on multichannel and personalization technologies." To fight this battle effectively, e-sellers must give customers reasons to choose them over their competitors.
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By: Oracle
Published Date: Feb 03, 2012
This white paper offers 10 considerations to help guide the selection criteria for your next e- commerce platform-which should be the last e-commerce platform you ever need to buy.
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By: DocuLex
Published Date: Jan 27, 2012
Automotive Dealer solution to affordable protection of customer files from identity theft and legal exposure.
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If your current version control system is inadequate, and you have pushed it to its limits, you do have to ask yourself: do I want to migrate my problems? Or start anew? This white paper will communicates a comprehensive approach to determining a migration scope method that will maximize developer productivity during the transition.
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By: HP
Published Date: Nov 14, 2011
Read this whitepaper to learn 3 simple steps SMBs can take to heighten business performance and increase brand office productivity.
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Comic Relief implemented the Riverbed® Stingray Traffic Manager and was able to raise a phenomenal £54.7m for its 2009 annual fundraiser Red Nose Day.
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By: PC Mall
Published Date: Aug 12, 2011
This white paper, by IBM's Global Technology Services, acknowledges that business leaders face a big challenge making sense of all the cloud offerings
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By: PC Mall
Published Date: Aug 12, 2011
This white paper examines the powerful new features of Microsoft Exchange 2010 and the flexible hosting options that are available through PC Mall Inc
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Great Requirements are Free is a new idea in webcasts: It recognizes that everyone from executive to analysts are busy and can’t always free up the time to view a forty-five minutes to one hour session during the day. Micro casts are short, hard-hitting, and informative sound-bites on critical issues. We guarantee it will be a productive 10 minutes in your day.
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Download the white paper to find out more about next-gen IT solutions - and how IT in the cloud will help your organization not only keep up with today's complex IT ecosystem, but manage it more efficiently than ever before!
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By: Oracle
Published Date: Feb 03, 2012
Customers that wish to incorporate the power of the Oracle Live Help On Demand solution into their corporate Facebook pages are typically looking to do more than just place a static live chat or click-to-call button.
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By: Oracle
Published Date: Feb 03, 2012
This online study polled e-business executives at 60 midsize companies ranging from retailers and consumer product manufacturers to telecommunications and technology providers.
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Read this case study to learn how Dell IT group virtualized more than 5,000 servers to save the company over US $29 million.
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See how Payment Card Industry compliance can keep customer data safe and strengthen your business.
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By: IBM
Published Date: Nov 09, 2011
Learn how you can transform your marketing practices into interactive marketing!
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By: AT&T
Published Date: Nov 07, 2011
See how others are using communications enabled business processes (CEBP) to drive their business into the fast lane.
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By: AT&T
Published Date: Nov 07, 2011
Contact center hosting and cloud-based solutions are fast becoming integral to enabling customer care service for enterprises.
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Optimized Video Delivery automatically minimizes bandwidth impact and improves user experience! Find our more in this white paper.
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ERP and Business Intelligence are essential to your success. Read this and learn how to improve productivity and decision-making using Blue Coat WAN
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Optimized Video Delivery automatically minimizes bandwidth impact and improves user experience! Find our more in this white paper.
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By: Adobe
Published Date: Sep 08, 2011
Get a demo and an in-depth look at the Adobe DEP. Marcel Boucher will show you the new architecture based on OSGI, JCR and Sling which can run directly in a Java virtual machine.
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By: Adobe
Published Date: Sep 08, 2011
Regardless of the size of your organization or the depth of your CEM needs, Adobe can help you achieve your CEM goals with the industry's most comprehensive and versatile design tools and runtime support for realizing state-of-the-art CEM solutions. Download this white paper to learn more.
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By: Verint
Published Date: Aug 30, 2011
This paper explores solutions to help businesses stay ahead of the buzz while turning the "voice of the customer" into opportunities to enhance customer loyalty and revenue.
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