Today, business priorities are driving the operational re­quirements for Network Operations teams. As business becomes more and more embodied in technology, IT has an ever increasing role in supporting the essential business requirements of managing liability and risk, maximizing revenue and minimizing expense.

This paper focuses on how network engineering and operations teams can achieve operational objectives. It begins with a review of some of the challenges and hurdles blocking these objectives. Then it provides a discussion of best practice approaches aimed at achieving these objectives.

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