Are you about to implement change management using BMC Remedy Service Management or BMC IT Service Management for Mid-sized Businesses (a.k.a. Magic or Service Desk Express)? Have you already implemented one of these systems and want to maximize the return on your investment?

Get this white paper to see how others have optimized their change management implementation approach to derive the most value from their investment by adding closed-loop control, including:

• Increasing the percentage of in-process change,
• Documenting emergency change (who, how, what, when) after the fact, and
• Eliminating ad-hoc change.