The recent momentum of Unified Communications (UC) and the disruptive enabling technology of IP Telephony have created a convergence between Voice Engineering and IT departments that is unprecedented - even since the advent of computer telephony integration. However, despite rapid and significant advances within these technologies, many enterprises, even the early adopters, have not fully embraced the alignment of these two worlds.

This white paper will provide an overview of ITIL while translating the differences, synergies and unique benefits from traditional PDIOO approaches. Finally, this paper will discuss the tangible benefits that organizations achieve when they commit to incorporating ITIL as part of their IP Telephony strategy to better align business and IT.