Email has become the primary mode of business communication worldwide, but banks and other financial institutions have been limited in their ability to adopt it due to the sensitive nature of financial communications, and the need to protect themselves and their customers from theft. Secure messaging, which encompasses instant messaging (IM) and live chat as well as email,  removes these limits, giving banks that have adopted secure messaging a huge business advantage.

This paper presents the business case for secure messaging, which extends far beyond compliance issues. In fact, choices about when to implement secure messaging affect every aspect of banking.