FEATURED WHITE PAPERS AND RESOURCES |
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| Contact Center Software: Compare 6 Leading Solutions |
| Shopping for a contact-center solution can be confusing and frustrating, so let us do the leg work for you! This easy-to-use guide compares the major vendors offering contact-center solutions today, including Genesys, Oracle, Verizon and many others. |
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| Converting Service Calls Into Sales with Real-Time Offer Management |
| Read about the concept of real-time offer management, and how service-intensive companies are using it to transform inbound customer service calls into sales opportunities. The idea is to empower call centers and Web portal applications with relevant, timely, personalized offers. |
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| Corning Cable Systems: Collaborating with Supply Chain Partners |
| Corning Cable Systems offers the broadest range of end-to-end fibre optic and copper product solutions for telecommunications networks. Corning wanted to improve their supply chain to reduce inventory levels (thereby adding to bottom line savings) and reduce overall administrative costs- all without expensive or time-consuming investments. |
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