Time pressures on businesses and employees continue to mount.  Increasing regulation, traveling and resource limitations compel many to work longer hours.  For many roles, productivity is difficult to measure, so improvements might not be as simple as making a greater number of appointments, but making more beneficial decisions. 

A better understanding of whether productivity has been improved might be gained from assessing whether an individual employee has more control over managing their time, or if wasted gaps can be filled with useful activity. Technology can rarely increase productivity by itself, but gives the individual employee the means to increase it themselves, if they are sufficiently committed and willing to do so.