A slow application is a broken application. In some ways a slow application is worse. It affects the productivity of corporate users, causes churn for service providers as customers leave in frustration, and costs e-commerce vendors business as potential customers leave for other sites with better response time.

This paper will define Response Time Management and discuss its importance to enterprise IT departments, service providers, and e-commerce businesses. It will also provide an overview of response time testing methods, and introduce CA's Response Time Management solution based on the SPECTRUM® platform.