Business Metrics - Exchange Server White Papers
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Business Metrics are used in business model, CMMI, ISM3 and knowledge management. These measurements or metrics can be used to track trends, productivity, resources and much more. Typically, the metrics tracked are key performance indicators. Metrics are important in IT Service Management including ITIL; the intention is to measure the effectiveness of the various processes at delivering services to customers.
 
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6th Sense Analytics Interviews Doug Gold, CFO of CoreObjects

By : 6th Sense Analytics Published Date: Sep 19, 2007
Doug Gold, chief financial officer of CoreObjects, a Los Angeles-based product development company with multiple locations across India, talks about how his company is overcoming the challenges of visibility and control within distributed software development projects.
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6th Sense Analytics

Making Software Development Metrics Work

By : 6th Sense Analytics Published Date: Mar 08, 2007

Do you have a software development metrics program? Does it work? SD Times, 6th Sense Analytics and Rally Software Development Corp. participate in this recorded Roundtable Discussion focused on developing a metrics program that gives you the information you need to make informed decisions regarding your software development efforts.


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6th Sense Analytics

Balanced Scorecard Design Toolkit

By : AKS-Labs Published Date: Mar 14, 2007
Business professionals lack essential information about real-life metrics and information on how to build a Balanced Scorecard, which supports weights and scores, which allows calculating the performance values. This whitepaper is a Balanced Scorecard design toolkit, which contains some "how-to" ideas.
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AKS-Labs

Cost Justification: Profitable Customer Loyalty

By : Business Assyst Published Date: Mar 03, 2007

Interest in customer loyalty programs has never been more avid. After a number of years when such programs always seemed to be on the brink of taking off - but never quite managed to reach expectations - recent years have seen a real and dramatic increase in their uptake. This paper explores the issues which need to be addressed in order to cost justify the implementation of a customer loyalty system.


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Business Assyst

The Future of the Loyalty Industry

By : Business Assyst Published Date: Mar 24, 2007
The last ten years has been devoted to developing ways of gaining knowledge of and understanding customers, the next ten years will be devoted to developing ways of using the information. Those that do this effectively will win and those that don't bother will surely fail.
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Business Assyst

The Performance Manager: Turning Information into Business Performance

By : Cognos Published Date: Jan 29, 2007
The Performance Manager, Proven Strategies for Turning Information into Higher Business Performance, strengthens the partnership between decision-makers and the people who provide the information that drives better decisions. It suggests 42 decisions areas, or information sweet spots, to help you understand your data, plan, and monitor your performance.
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Cognos

Visual Communication: Core Design Principles for Displaying Quantitative Information

By : Cognos Published Date: Sep 13, 2006
This paper looks at research into the link between visual perception and understanding, and translates the findings into practical techniques that you can use to communicate more clearly with your data.
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Cognos

Five Key Building Blocks Help You Realize the Bottom-line Benefits of Predictive Analytics

By : Customer Chemistry Published Date: Jun 15, 2006
Building a top-tier analytics practice is an evolution.  The best approach is to start small, then scale with each success.  Learn how to incrementally build your analytics practice with five customizable building blocks that create a strong foundation for analytical success.

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Customer Chemistry

Improving ROI with Predictive Analytics: Six Keys to Unlocking the Value of Customer Intelligence

By : Customer Chemistry Published Date: Mar 16, 2005
Read this white paper to learn about the six keys to a structured approach to planning and implementation of a predictive analytics infrastructure.  Find out how you can turn customer intelligence data into actionable information for improving the accuracy, efficiency and success of your targeting efforts.
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Customer Chemistry

DataDrill EXPRESS v3 for Software Project Performance Management

By : Distributive Management Published Date: Jun 18, 2007
DataDrill EXPRESS is known for being the most capable web-based performance dashboard tool available for software and IT projects and organizations, automating every aspect of performance measurement.
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Distributive Management

5 Ways ERP Can Help You Implement Lean

By : Epicor Published Date: Apr 19, 2006
Why is Lean so popular? Because it delivers what manufacturing companies truly need in today's highly competitive world: shorter lead times, improved quality, reduced cost, increased profit, improved productivity and enhanced customer service.
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Epicor

Executive Guide to Understanding Business Requirements

By : IAG Consulting Published Date: Nov 01, 2006
This white paper is structured so that each page is its own "mini-white-paper" but each is also part of a total look at better structuring requirements documents, processes and content completeness. At the end of this paper is a one page "tear-out" summary which is both a shortened distillation of the content, and a diagnostic tool to start a peer discussion on your organization's performance.

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IAG Consulting

Learn the Secrets of Competing with Larger Financial Institutions

By : IBM Published Date: Mar 24, 2005
It’s tough for community financial institutions to succeed, especially when faced with fierce competition from large banks with large budgets. See how IBM can help with solutions tailored for community banks. Click now and receive the new 18-page report from TowerGroup on CRM Metrics and how smart banks measure success.
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IBM

The CMO's Strategic Agenda Benchmark Report

By : IBM Published Date: Oct 17, 2006
Marketing executives, face a constant stream of business pressure. At the same time, customer expectations are increasing and customer satisfaction is becoming increasingly difficult  This report provides a blueprint of what best-in-class CMO's (Chief Marketing Officers) do differently to improve marketing effectiveness through marketing automation.
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IBM

Best Practices Using WS Business Modeler and Monitor

By : IBM Published Date: Apr 25, 2006
The purpose of this Redbook is to provide guidance for the preparation of business process models, developed with the WebSphere® Business Modeler, which will ultimately be monitored by the WebSphere Business Monitor.

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IBM

Global Asset Sustainability: The Key to a Greener Organization

By : Infor Published Date: Jun 25, 2007
Make EAM part of your Green Strategy; This white paper includes recommendations for a Green-centric Organization. Find out how a comprehensive, green-oriented asset performance management solution will enable you to achieve compliance, efficiency, and consumer appeal.
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Infor

Delivering on the Enterprise Business Intelligence Mandate

By : Information Builders Published Date: Nov 11, 2004
This white paper discusses the specific business and architectural success factors to consider when selecting one Enterprise Business Intelligence Suite (EBIS) to serve as the enterprise standard.
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Information Builders

Deploying an Operational Business Intelligence Architecture

By : Information Builders Published Date: Sep 15, 2005
The best business intelligence solutions use a data integration framework to optimize data access and BI processes at the source:  the systems that run the business.
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Information Builders

Achieving Compliance- Meeting Today's Reporting Requirements With Business Intelligence Technology

By : Information Builders Published Date: Nov 24, 2004
Learn about the challenges and solutions for meeting the reporting requirements faced by today’s organizations, with attention to formal government legislation, industry-specific regulations, and internal corporate governance.
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Information Builders

Establishing a Culture of Measurement – A Practical Guide to Business Intelligence

By : Information Builders Published Date: Nov 11, 2003
This paper serves as a synopsis of Information Builders' philosophy of business intelligence. By using this paper as a model, you'll learn how to establish a culture of measurement and begin a powerful cycle of continued improvement within your organization.
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Information Builders

The Cost of a Question – Examining Total Cost of Ownership for Business Intelligence Solutions

By : Information Builders Published Date: Sep 19, 2003
Reduce the purchase, maintenance, and implementation costs of business intelligence by standardizing on a single solution that meets all of your reporting and information delivery needs. This paper compares the TCO (Total Cost of Ownership) of BI solutions from Cognos, Business Objects, and Information Builders.
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Information Builders

Service-Oriented Architecture ( SOA ) – A New Alternative to Traditional Technology Integration

By : Information Builders Published Date: Aug 10, 2005
Service-oriented architectures are being heralded by industry analysts and vendors as the only viable way to overcome the complexities involved in creating agile, reusable business systems. This paper examines the basic premises underlying SOAs.
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Information Builders

The Role of ESB in SOA: Creating a Loosely Coupled Integration Architecture

By : Information Builders Published Date: Sep 06, 2006
This paper discusses the relationship between ESB, loose coupling, and the effort needed to align IT with business process owners in order to ensure a successful SOA implementation in any organization.
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Information Builders

Controlling Excel Chaos With Business Intelligence

By : Information Builders Published Date: Aug 16, 2006
This paper describes how to leverage WebFOCUS business intelligence software to generate Excel spreadsheets directly from enterprise data sources, consolidating large amounts of data, performing complex calculations, and creating advanced structures like PivotTables.
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Information Builders

Migration Made Easy: Switching VAN Providers Without the Fire Drills

By : Inovis Published Date: Jul 18, 2007
The challenges presented by multiple Value-Added Networks (VANs) and managing diverse trading partners create barriers to the efficiencies promised by EDI. Multiple providers mean multiple points of failure with no one entity to hold accountable. Also, as trading communities grow, end-to-end supply chain visibility becomes an essential operational requirement.
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Inovis
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