IP Telephony - Exchange Server White Papers
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Voice over Internet Protocol, also called VoIP, IP Telephony, Internet telephony, Broadband telephony, Broadband Phone and Voice over Broadband is the routing of voice conversations over the Internet or through any other IP-based network.
 
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Total Telecoms Expense Management: Looking Beyond Cost Cutting to Gain Greater Value

By : Quocirca Published Date: Apr 08, 2008
Voice and data communications are taking up an increasing amount of organizations’ budgets as more information is shared between and across more businesses. Person to person contact now includes richer media, more participants and is becoming increasingly mobile. Historically, telecoms expense management has focused on the mechanistic processing of bills, payment and costs of individual items.
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Quocirca

Future-Proofing the Mobile Backhaul

By : Juniper Networks Published Date: Mar 30, 2008
This Synergy Research Case Study reviews the backhaul challenges facing operators due to the increased volume of mobile data traffic traversing their networks as a result of the widespread adoption of more sophisticated mobile services such as music and video downloads, multimedia emails, and interactive gaming.  Learn how operators can reduce costs by using IP/MPLS as the foundation of their next-generation backhaul solution.
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Juniper Networks

Network Change and Configuration Management: Optimize Reliability, Minimize Risk and Reduce Costs

By : CA WA Published Date: Feb 27, 2008
One of the most dramatic innovations in the infrastructure management marketplace in the last five years is the rise of Network Change and Configuration Management (NCCM) as a strategic requirement. This white paper will focus on the strong values that NCCM can bring to reliability, risk and cost management, as well as some of its powerful operational and lifecycle asset values. This report will also introduce the CA SPECTRUM Network Configuration Manager as a distinctive leadership offering.
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CA WA

Straddling the Divide between IPT and IT: Implementing ITIL to Optimize Your IP Telephony Investment

By : Clarus Systems Published Date: Feb 26, 2008
The recent momentum of Unified Communications (UC) and the disruptive enabling technology of IP Telephony have created a convergence between Voice Engineering and IT departments that is unprecedented - even since the advent of computer telephony integration. However, despite rapid and significant advances within these technologies, many enterprises, even the early adopters, have not fully embraced the alignment of these two worlds.
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Clarus Systems

Monitoring and Troubleshooting VoIP Networks with a Network Analyzer

By : TamoSoft Published Date: Jan 26, 2008
This white paper covers the VoIP basics, deployment and usage of a VoIP solution over both wireless (Wi-Fi) and wired (Ethernet) network infrastructures, guidelines on efficient monitoring and analyzing VoIP network traffic, troubleshooting various VoIP problems, etc.
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TamoSoft

Business VoIP Buyer's Guide

By : VoIP-News Published Date: Jan 24, 2008
Looking for a VoIP Provider? Get the basics on what you should look for when researching a VoIP plan for your small to medium business.
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VoIP-News

Hosted PBX Comparison Guide

By : VoIP-News Published Date: Jan 23, 2008
Looking for a VoIP Provider? Download this side-by-side comparison, highlighting the features and pricing offered by the top vendors in the market.
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VoIP-News

VoIP Call Center Checklist

By : VoIP-News Published Date: Jan 17, 2008
As is true with any technology, the time to ask questions from a VoIP call-center vendor is before you buy, not after the deal has been sealed. Keep these 11 crucial things in mind when talking to vendors, and your chances of a successful deployment dramatically increases.
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VoIP-News

VoIP Call Center Buyer's Guide

By : VoIP-News Published Date: Jan 16, 2008
Implementing the right call-center solution is a key factor in keeping your customers happy, as it is often their first line of contact with your company's sales or support agents. And with the advent of VoIP, call centers can run more inexpensively and efficiently than ever before. Learn everything you need to know about choosing a VoIP call-center solution in this Buyer's Guide.

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VoIP-News

Enterprise IP PBX Checklist

By : VoIP-News Published Date: Jan 15, 2008
This checklist organizes all of the basic information about your current situation that you'll need to effectively negotiate with a premise PBX provider—like the number of locations you have that need VoIP services, your current broadband connection details and your projected budget. With this information, you can lay out your business requirements up front, thoroughly assess trade-offs and prepare for future possibilities.
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VoIP-News

Hosted Services: It's Not Your Father's Centrex

By : VoIP-News Published Date: Jan 07, 2008
If you're considering alternatives to an IP telephony system, this comparison is right for you. An independent analyst argues that the Hosted PBX offers the key advantages and economies of scale of the centralized approach, and the rich feature capability and flexibility of the IP PBX.
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VoIP-News

Hacking Your PBX: 15 Ways to Make the Most of the Modern Phone System

By : VoIP-News Published Date: Jan 06, 2008
This article serves as the first step to understanding your PBX and maximizing your company's productivity using an IP PBX. These tips and tricks will help PBX beginners optimize their business phone setup, as well as make users familiar with some PBX functionalities they might have overlooked or underused.
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VoIP-News

Compare IP PBX Systems from Leading Vendors Like Cisco, Nortel and Avaya

By : VoIP-News Published Date: Jan 05, 2008
This Comparison Guide features the leading PBX systems from established vendors like Siemens, Cisco, Avaya and Nortel as well as cutting edge systems form new vendors like Shoretel and Fonality.
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VoIP-News

Enterprise IP PBX Buyers Guide: Features and Services That Matter

By : VoIP-News Published Date: Jan 04, 2008
This Buyer's Guide covers the main features, services and requirements for enterprise class PBX systems and how to understand the differences between them.
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VoIP-News

2008 IP Telephony Deployment Best Practices

By : Clarus Systems Published Date: Jan 04, 2008
In this document, you'll learn to enable the successful execution and completion of IPT Deployment projects through a standardized set of processes and methodologies based upon Information Technology Infrastructure Library (ITIL) standards.
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Clarus Systems

Compare the 5 Leading IP Phones

By : VoIP-News Published Date: Jan 02, 2008
Adopting IP phones can deliver significant benefits to a business, whether it's improving employee productivity or delivering better customer service. Find out which manufacturers and models deliver on this promise. Download this guide now to learn more.
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VoIP-News

Best Practice Recommendations for IT and Telecom Inventory Management

By : CA SM Published Date: Dec 11, 2007
Telecom assets are a special class of IT assets that require an accurate inventory for effective financial management. Enterprises should consider the benefits of establishing a "single version of the truth" that comes from linking management of IT and telecom assets with their other systems and processes. An accurate inventory is critical for effective financial management. Managers need accurate information that supports their business decisions.
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CA SM

Analyst Profile: mindSHIFT Offers Broad Portfolio of Managed IT Services

By : mindSHIFT Published Date: Nov 10, 2007
mindSHIFT has extended its service capabilities to include software-as-a-service as well as managed IT services, and is a "compelling solution" for small and medium-sized organizations seeking a strategic source to meet their IT and business needs.
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mindSHIFT

10 Steps to a Successful Business Phone System Implementation

By : Vendor Guru Published Date: Nov 09, 2007
The key to a successful phone system rollout is a well-planned, phased approach founded on reliable information and technical expertise. This paper includes a checklist identifying the ten steps to planning and implementing a successful phone system overhaul.
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Vendor Guru

The Need for Real-Time Communications in European Logistics

By : Easynet Published Date: Nov 08, 2007
With demand for freight transportation services continuing to grow faster than GDP growth in Europe, the logistics industry has structured itself around the provision of very specific value-added services beyond just transportation. Many logistics companies are vying to capture new opportunities in the area of value-added services. Find out how in this IDC paper.
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Easynet

Clarus Systems Corporate Overview

By : Clarus Systems Published Date: Oct 24, 2007
Clarus Systems, Inc. answers the demands of the market by providing enterprises, systems integrators and managed service providers with scaleable IP Communications solutions that maximize ongoing operations and ensure increased end user confidence and efficiency. Learn more about Clarus Systems and how they can help your business in this data sheet.

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Clarus Systems

Transformation Services: Validating IP Communication Deployments & Upgrades

By : Clarus Systems Published Date: Oct 24, 2007
In today’s global marketplace, you rely on your IP telephony environment to unite employees who work remotely, in a branch, or at the office headquarters by providing seamless, effective communications. Whether at the time of deployment, during an upgrade, or through an operational review, validating these environments to function properly and meet user expectations is critical.
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Clarus Systems

VoIP: Hype or Reality?

By : mindSHIFT Published Date: Oct 02, 2007
Will Voice over IP technology provide business-class security and reliability you expect in your phone system?
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mindSHIFT

Exploding the Myth that Unlicensed Spectrum Means Unreliable Service

By : Motorola Good Technology Published Date: Sep 10, 2007
For many wireless broadband network operators, the term "unlicensed reliability" is seen as an oxymoron. For many, the idea of building a high-speed network in the unlicensed band isn't a good one. A great deal has been said about crowded frequencies, self-interference and costly network rips. About how microwaving popcorn can cause interference. About disgruntled and perplexed customers. And ex-customers.
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Motorola Good Technology

Monitor, Access and Control CPE Telecom Equipment

By : Asentria Corporation Published Date: Aug 30, 2007
Today’s service providers face more pressure than ever to keep remote equipment up and running as customers continue to demand higher levels of reliable service while keeping costs competitive. Thus, there is a growing need for remote site management solutions that can help service providers monitor, access and control telecom equipment located at customer sites.
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Asentria Corporation
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