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IT Management > Service Management |
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The term Service Management is most widely used as the component of Operations Support Systems responsible for service delivery, such as order management, inventory management, provisioning and activation, network topology management and maintenance, and stability/performance diagnostics of communication service providers and their networks. A service management system automates manual operations of the network, delivery services, and support, making these areas more efficient and error-free. |
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Results 1 - 25 of 91 matches |
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This paper identifies the market trends driving the need for an integrated talent supply chain and describes the internal inefficiencies professional services firms must overcome to optimize their talent supply chains. We conclude with a discussion of the innovative business practices and technologies that enable firms to support an effective talent supply chain.
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Companies are using technology and other tools to help employees deliver an organization’s best collective thinking during each customer interaction. Among them is Hewlett-Packard (HP), which we will feature in this white paper. We will also explain why empowering your key customer-facing employees is the new path to achieving extraordinary, sustainable results, and we’ll provide four best practices on how to do it.
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| By : Quocirca |
Published Date: Sep 15, 2008 |
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Whether we like it or not we are all IT users now. Through the ubiquity of networks of devices that we rely on for information, security and day-to-day transactions even those who eschew technology now rely on it, even if they do not acknowledge it. The failure of these networks can lead to widespread disruption, unhappy customers, unproductive employees and lost business. Ensuring their availability, security and efficiency is a job for experts who need powerful tools to carry out the task.
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| By : CA APM |
Published Date: Aug 22, 2008 |
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Increasing reliance on web-based applications has had significant implications for both IT staff and business managers. IT’s primary responsibility and ongoing challenge is to provide a reliable high-performance web applications services environment, an environment that ensures the end user’s ability to successfully interact with web applications while enabling IT to meet Service Level Agreements (SLAs). Anything less than superior application performance can have immediate consequences.
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| By : HP |
Published Date: Jul 21, 2008 |
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This case study highlights how a leading transportation firm uses executive financial incentives to insure the highest system uptime for its customers. With the need to keep thousands of vehicles and employees on the move and process millions of daily transactions, keeping mission critical systems running is essential for financial performance.
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In this first chapter of "The Shortcut Guide to IT Service Management and Automation," you will be led through a step by step analysis of your company's IT and business relationships, providing you with a basis for a strategic plan to turn service lifecycle management into a valuable business asset. Author and compliance expert Rebecca Herold demonstrates how technology acts as a strategic differentiator by enabling business growth, driving operational efficiencies to lower maintenance costs, optimizing outcomes, and reducing IT risks.
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| By : HP |
Published Date: Jul 11, 2008 |
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Join IDC and HP on this webcast about Mission Critical Services. Matt Healey of IDC provides insights on the adoption of consolidation, virtualization and Service Oriented Architecture as aggressive strategies to align IT more closely with business goals.
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| By : Quocirca |
Published Date: Jun 24, 2008 |
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Technology is no longer a nice to have, or a tool for the few. With many organizations now being completely dependent on their IT systems, the need for the IT department to be seen to be responding to the organization's requirements is of critical importance. Business Service Management, or BSM, can help in providing underpinnings to the IT function. This paper looks at how the changing processes and market conditions within an organization can be augmented through the use of a Business Service Management (BSM) approach, creating a flexible and responsive technology infrastructure aimed at supporting a rapidly changing commercial landscape and enabling greater competitiveness in the markets.
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Increasing infrastructure complexity has led to unprecedented growth in enterprise systems management data on all systems, including the mainframe and it is becoming more complex to manage SMF data. Download this Technology Brief to learn how to address the complexity of managing SMF data.
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As a Services Executive are you struggling with questions regarding what to measure, how to effectively engage with your customers, and what information should be leveraged and shared with service-chain partners and customers? Leading edge organizations are making tools and data available to their suppliers and customers with aggregated information from multiple data systems. Service-chain partners and customer personnel can now see the same views of service performance and activity. This is the next frontier to creating customer "stickiness" and business growth.
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| By : IBM |
Published Date: Apr 02, 2008 |
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Many enterprises depend heavily on business services to generate revenue. But they often have trouble correlating availability and performance information from individual systems with the business as a whole. To do this, you need a clear view of your service infrastructure. Integrated availability and performance solutions can provide the visibility, control, and automation that your IT environment needs.
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| By : IBM |
Published Date: Feb 22, 2008 |
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This white paper explains the why's and how's of data center transformation. It reveals the breakthrough IBM approach that supports dynamic, service oriented applications and consolidates systems, servers and networks for decreased operational costs on all fronts—freeing up funds for business innovation. Download white paper on new data center.
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| By : CA SM |
Published Date: Feb 13, 2008 |
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The potential benefits of adopting a Knowledge Management strategy are significant and have far-reaching implications for a business when implemented correctly. The correct use of Knowledge Management techniques and technology makes a company agile and more responsive to the needs of the customer, resulting in enhanced business performance and greater return on investment.
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Are you about to implement change management using BMC Remedy Service Management or BMC IT Service Management for Mid-sized Businesses (a.k.a. Magic or Service Desk Express)? Have you already implemented one of these systems and want to maximize the return on your investment? Get this white paper to see how others have optimized their change management implementation approach to derive the most value from their investment by adding closed-loop control.
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| By : OnForce |
Published Date: Jan 07, 2008 |
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Learn how VARs, solution providers and IT staffing firms are finding the contract IT service professionals they need to drive service revenue without adding overhead. Get the free Ziff Davis white paper, “Strategies For Growing IT Service Revenues.”
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| By : Easynet |
Published Date: Dec 21, 2007 |
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Online bookings, billing and ticketing activities lie at the heart of high quality and reliable services in the leisure, entertainment and travel (LET) industry. Indeed, they can effectively act as a primary differentiator in an increasingly competitive and cost-aware environment.
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| By : IBM |
Published Date: Dec 11, 2007 |
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Today’s increasingly complex environments are a challenge to manage. This white paper will show you how IBM Service Management solutions from Tivoli can help you better understand your IT and operation environments and manage your business more efficiently—all while controlling costs and mitigating compliance risks. You’ll also discover how IBM Maximo Enterprise Asset Management solutions provide a single software platform for managing all IT and operations assets across your enterprise.
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| By : IBM |
Published Date: Dec 05, 2007 |
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Challenges like competitive pressures, compliance activities and higher operational costs make service management more critical than ever. To keep up, IT operations must constantly improve visibility, control and automation while bridging the gaps among business, development and daily operations.
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| By : CA SM |
Published Date: Nov 29, 2007 |
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IT Asset Management (ITAM) is a cornerstone of IT Service Management (ITSM) yet is often omitted from existing ITSM implementations or initiatives. Version 3 of the Information Technology Infrastructure Library (ITIL) expands the processes, functions and roles in the service life cycle. However, it still does not provide enough details on key process and functional integration points for ITAM.
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Disaster recovery and business continuity top the list of server virtualization drivers. And, the stakes are even higher when you virtualize business-critical IT services. Explore the role that proper project planning and management play in keeping these initiatives on track.
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Discover the three key reasons that lead to enterprise downtime and how you can cut your downtime by 50%. See how you can use proactive strategies to avoid these tips in your organization.
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| By : newScale |
Published Date: Nov 15, 2007 |
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This white paper outlines the challenges associated with IT Request Management and ten best practices that represent the hard-won knowledge from dozens of successful Service Request Management projects. By following these guidelines, your IT organization can provide more responsive service delivery, increase operational efficiency, and improve internal customer satisfaction.
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| By : newScale |
Published Date: Nov 13, 2007 |
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This white paper is intended to share some of those lessons learned and suggesting ways you can achieve success by avoiding the most common pitfalls. But before we talk about the typical mistakes in creating a Service Catalog, let’s briefly review its purpose.
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| By : Tripwire |
Published Date: Nov 07, 2007 |
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Learn how your IT organization measures up against the best performing IT organizations and what you can do to improve efficiency, sustain compliance and security, increase system availability, and reduce the frequency of outages.
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| By : OnForce |
Published Date: Sep 17, 2007 |
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Discover how you can find highly qualified contract IT service professionals with the skill sets you need, when and where you need them, on demand. Get the free white paper, “8 Ways On-Site Services Can Drive Revenue Now,” featuring commentary from industry analysts and leaders like Gartner, IDC and CRN.
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