IT Management

This white paper outlines the challenges associated with IT Request Management and ten best practices that represent the hard-won knowledge from dozens of successful Service Request Management projects. By following these guidelines, your IT organization can provide more responsive service delivery, increase operational efficiency, and improve internal customer satisfaction.

Incorporating video collaboration as a standard business practice can result in tighter employee and business partner relationships, increased productivity, faster decision-making and many more lucrative bene?ts.

When an IT skill falls out of favor it rarely ever comes back; here's a list of 10 dying IT skills.

This Technology Brief is divided into two parts. The first part discusses the evolution of Ethernet, and then focuses on 10 Gigabit Ethernet and related transceiver and cabling technologies. The second part examines BLADE’s RackSwitch product line, including 10 GbE applications within enterprise networks and data centers.

Mimecast delivers Software-as-a-Service based enterprise email management including archiving, discovery, continuity, security and policy. By unifying disparate and fragmented email environments into one holistic service that is always available from the cloud, Mimecast minimizes risk and reduces cost and complexity, while providing total end-to-end control of email.

Looking for project management software can often be confusing. There are so many choices in the market, how do you narrow your search? This white paper gives you 10 tips to guide your solution search.

The days of deploying new equipment for the sake of having the latest and greatest ended when the Internet bubble burst. So when you know it's time for a network upgrade, you need to have more than the technical facts — you need to arm yourself with a rock-solid business case. Start with these 10 ways to sell the members of your upper-management team on the network upgrade.

An ERP system is your information backbone and reaches into all areas of your business and value-chain. Replacing it can open unlimited business opportunities. In this white paper are the 12 criteria that will allow you to identify and select the ERP system replacement solution that will meet these expectations.

In this document, you'll learn to enable the successful execution and completion of IPT Deployment projects through a standardized set of processes and methodologies based upon Information Technology Infrastructure Library (ITIL) standards.

The results are in from the 2nd Annual Global Knowledge and TechRepublic IT salary survey. With over 14,150 responses, our 2009 report is one of the industry's most relevant and revealing IT salary surveys. Our 2009 salary search revealed an average increase of 10% nationally over our 2008 salary study. Learn the top paying salaries for IT jobs based on state, industry, certification, and more.

With help desk automation, companies can increase collaboration and information-sharing among the various departments that play a role in customer satisfaction, including customer service, product development, and quality assurance, as well as field consultants and support staff. Additionally, help desk automation can tightly integrate both internal and external support processes. Learn more today!

Despite the fact that Software Executives are pressured to do more with less and cut costs to the bone, many see offshoring as a "threat."  They know they need to go offshore - but where? And with who? What they want is an easier, better, more effective and safer way to use offshore programming resources.

Security experts estimate that 90% of successful attacks against software vulnerabilities could be prevented with an existing patch or configuration setting. In this whitepaper, we'll explain three best practices for improving your security and compliance with patch assessment.

Read this whitepaper to learn 3 simple steps SMBs can take to heighten business performance and increase brand office productivity.

Register today for a 30-minute webinar hosted by Aternity - the company that redefines real end user experience management. Aternity will present use cases and a live demonstration of Version 5.0 of its Frontline Performance Intelligence (FPI) Platform.

Read this paper to learn 5 practices that ensure the collaboration solution you choose will give you the significant business results you are seeking. Collaboration solutions can accelerate cycle times by 30% across virtually every business function. These results may be critical to survival in difficult economic times, and the right collaboration solution is the single most effective way to get them.

In a recent global survey of 474 business and IT decision makers, conducted by IDC on behalf of Compuware, respondents offered insights about their needs for effective operation of Internet-enabled business activities.

In speaking with project managers, directors of operations, vice presidents of professional services, chief financial offers, and other project team members every day, we hear familiar stories repeatedly and there are some trends, or commonalities. This document outlines five of the most common project management challenges.

The classic definition of information security states that the goal is to protect information from possible breaches in confidentiality, integrity, or availability. This paper provides some context, then five simple solutions to help mid-sized organizations keep their end point security under control.

Written by Malcolm Fry, this whitepaper is based on the service life cycle approach to service management and it provides a great foundation to organisations who want to reduce risk and gain maximum benefit from cloud computing.

Finding Ways to Balance IT Risk and Productivity. Learn how to strike a happy balance that allows for the safe use of new technologies - without the risk.

Has your Enterprise made the strategic decision to consolidate remote site IT infrastructure into central data centers? Then you have probably discovered that consolidation projects are fraught with technical, organization, and implementation challenges that require a well thought-out strategy. Download this paper by Riverbed and discover a clear 5-step approach to making sure every consolidation project is successful.

This white paper highlights an architectural design for a 50,000-seat VMware View architecture created by NetApp, VMware, Cisco, Fujitsu, and Wyse. Explore how the project demonstrates the most reliable methods for deploying a scalable and easily expandable environment, anywhere from 5,000 to 50,000 seats.

Based on the Japanese words Seiri, Seiton, Seiso, Seiketsu and Shitsuke, the 5S philosophy focuses on effective workplace organization and standardized work procedures. 5S simplifies your work environment, reduces waste and non-value activity while improving quality efficiency and safety. Once fully implemented, the 5S process can increase morale, create positive impressions on customers, and increase efficiency and organization.

Jake Sorofman, Vice President of Marketing for 6th Sense Analytics interviews Rusty Weston, editor in chief of CMP Media’s Global Services magazine, a premier publication focusing on the trends of off-shoring and outsourcing. The discussion focuses on the trend of globally distributed software development.