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IT Management > Service Management |
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The term Service Management is most widely used as the component of Operations Support Systems responsible for service delivery, such as order management, inventory management, provisioning and activation, network topology management and maintenance, and stability/performance diagnostics of communication service providers and their networks. A service management system automates manual operations of the network, delivery services, and support, making these areas more efficient and error-free. |
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Results 1 - 25 of 91 matches |
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| By : newScale |
Published Date: Nov 15, 2007 |
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This white paper outlines the challenges associated with IT Request Management and ten best practices that represent the hard-won knowledge from dozens of successful Service Request Management projects. By following these guidelines, your IT organization can provide more responsive service delivery, increase operational efficiency, and improve internal customer satisfaction.
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Discover the three key reasons that lead to enterprise downtime and how you can cut your downtime by 50%. See how you can use proactive strategies to avoid these tips in your organization.
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This white paper from BMC Software reviews how IT organizations can become more responsive to Business Service Management needs, and accelerate the business by following the same steps that people would use when trying to improve the way they play golf.
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Disaster recovery and business continuity top the list of server virtualization drivers. And, the stakes are even higher when you virtualize business-critical IT services. Explore the role that proper project planning and management play in keeping these initiatives on track.
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| By : OnForce |
Published Date: Apr 19, 2007 |
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“8 Ways Every Solution provider Can Profit from Rollouts Now” demonstrates how rollouts are creating strong sales opportunities for solution providers of all sizes. Importantly, it also addresses how solution providers have finally “cracked the code” of transforming this high-volume business, which is extremely service intensive, into a high-profit business via innovative on-site service delivery models that let them find the contract IT service professionals they need, right when they need them.
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| By : OnForce |
Published Date: Sep 17, 2007 |
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Discover how you can find highly qualified contract IT service professionals with the skill sets you need, when and where you need them, on demand. Get the free white paper, “8 Ways On-Site Services Can Drive Revenue Now,” featuring commentary from industry analysts and leaders like Gartner, IDC and CRN.
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| By : SAP |
Published Date: Aug 31, 2006 |
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Find out how advanced meter infrastructure (AMI) helps utilities innovate business processes for sales and customer service. Discover what benefits AMI brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support your AMI implementation.
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| By : IBM |
Published Date: Apr 05, 2007 |
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One of the biggest hurdles that enterprises face is a lack of trust in IT’s ability to deliver business value. While a Service Oriented Architecture (SOA) can sort things out by making systems more flexible and agile, this is only part of the answer. What’s missing is an effective model for engaging consistently with business teams throughout the whole lifecycle of IT investments.
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| By : LANDesk |
Published Date: Nov 16, 2006 |
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As IT departments work to transition from "firefighting mode" to becoming more proactive and responsive, a key step along the path is to implement labor-saving automation tools that allow more tasks to be done more rapidly, using fewer resources and with greater predictability and reliability.
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| By : CA APM |
Published Date: Aug 22, 2008 |
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Increasing reliance on web-based applications has had significant implications for both IT staff and business managers. IT’s primary responsibility and ongoing challenge is to provide a reliable high-performance web applications services environment, an environment that ensures the end user’s ability to successfully interact with web applications while enabling IT to meet Service Level Agreements (SLAs). Anything less than superior application performance can have immediate consequences.
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| By : SAP |
Published Date: Jun 04, 2007 |
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An AT Kearney 2007 study on shared services in government. The image of the public sector as slow to innovate is rapidly becoming a thing of the past as governments are using advanced technology to consolidate back-office functions, concludes this new report. This study, conducted independently by A.T. Kearney with sponsorship from Cisco®, has uncovered major service improvements and cost reductions as a result of "shared services".
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| By : KACE |
Published Date: Aug 23, 2006 |
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This Enterprise Management Associates (EMA) white paper takes a close look at automated IT management, especially for medium-sized businesses.
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The Information Technology Infrastructure Library (ITIL) is the most widely adopted best-practice IT framework for service management. ITIL defines terminology and processes across IT organizations by providing a common language and set of standards for quality IT service. If you are looking to implement ITIL, it is crucial that you understand how specific solutions support ITIL guidelines.
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| By : Symantec |
Published Date: Aug 30, 2006 |
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IT administrators need to minimize downtime for critical IT services by rapidly recovering entire systems to dissimilar hardware platforms or virtual environments. Symantec Backup Exec System Recovery Server Edition combines the speed and reliability of disk-based, bare-metal Windows system recovery with dissimilar hardware restoration and lights-out operation.
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| By : IBM |
Published Date: Apr 05, 2007 |
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Why is it that business and IT teams always seem to be at odds with one another? In this IBM white paper, Macehiter Ward-Dutton, specialists in IT business alignment, give a step-by-step explanation of how to make long-term improvements in the relationship between business and IT.
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In today’s world, it may seem like there is barely enough time to stay on top of running a business, let alone for perceived luxuries like personal interaction over every transaction. This white paper looks at the benefits of combining two popular online communication tools- email marketing and live chat - to boost customer loyalty and retention.
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| By : Quocirca |
Published Date: Jun 24, 2008 |
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Technology is no longer a nice to have, or a tool for the few. With many organizations now being completely dependent on their IT systems, the need for the IT department to be seen to be responding to the organization's requirements is of critical importance. Business Service Management, or BSM, can help in providing underpinnings to the IT function. This paper looks at how the changing processes and market conditions within an organization can be augmented through the use of a Business Service Management (BSM) approach, creating a flexible and responsive technology infrastructure aimed at supporting a rapidly changing commercial landscape and enabling greater competitiveness in the markets.
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| By : LANDesk |
Published Date: Dec 11, 2006 |
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This white paper describes how ITIL implementation can be rendered simpler, faster, more effective and more affordable by combining new service-oriented Business Process Management (BPM) tools with the established functionality of task-oriented IT management software.
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iWay Service Manager is a complete integrated design environment. From an end-user perspective, it is simply a complete management solution that can be used with the graphical interface to design process-centric applications, without the need for developers to understand or map to the underlying infrastructure.
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| By : Avocent |
Published Date: May 11, 2006 |
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This white paper details best practices for achieving secure access to any server or network device from a single interface in your data center. Topics covered include centralized access and control, integrating management tools, KVM server management, serial over IP, power management over IP, and full remote access.
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It is widely acknowledged that unauthorized changes made to an IT Infrastructure cause up to 80% of system unavailability. Learn how adding change control to your existing or planned change management infrastructure can help improve IT service availability, lower compliance costs, and accelerate your ITIL implementations.
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| By : AT&T |
Published Date: Aug 14, 2007 |
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Class of Service (CoS) functionality can help optimize network performance. For a successful deployment, network designers should identify all applications, understand requirements associated with each application, designate appropriate mapping for groups of applications and provide mechanisms in the underlying network to deliver CoS. CoS mapping and deployment are important; adhering to tested strategies and avoiding common misconceptions helps IT managers advance optimization across the wide area network.
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This report provided by Enterprise Management Associates (EMA) is developed around research that's focused on showing the many faces of the CMDB – as a central point for governance, asset, inventory, change and configuration control, and as a core system, in many cases for more effective service assurance. Designated for IT adopters and planners – read by executives, as well as, architects, and technical influencers.
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A CMDB, when used in support of ITIL best practices, is the cornerstone of IT Service Support, providing a centralized view of IT data that is essential to delivering consistent, reliable, effective, and efficient service to your business customers.
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