Business Metrics - Exchange Server White Papers
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Business Metrics are used in business model, CMMI, ISM3 and knowledge management. These measurements or metrics can be used to track trends, productivity, resources and much more. Typically, the metrics tracked are key performance indicators. Metrics are important in IT Service Management including ITIL; the intention is to measure the effectiveness of the various processes at delivering services to customers.
 
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5 Ways ERP Can Help You Implement Lean

By : Epicor Published Date: Apr 19, 2006
Why is Lean so popular? Because it delivers what manufacturing companies truly need in today's highly competitive world: shorter lead times, improved quality, reduced cost, increased profit, improved productivity and enhanced customer service.
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Epicor

6 Keys to Smarter Cross Channel Integration

By : Oco, Inc. Published Date: Aug 07, 2007
Need a retail intelligence system that doesn't require a significant up front investment, coordination of multiple software vendors and system integrators, or take months or years to implement? This guide will help you gain greater visibility of all your sales channels, products, distribution and suppliers to make timely and effective business decisions.
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Oco, Inc.

6th Sense Analytics Interviews Doug Gold, CFO of CoreObjects

By : 6th Sense Analytics Published Date: Sep 19, 2007
Doug Gold, chief financial officer of CoreObjects, a Los Angeles-based product development company with multiple locations across India, talks about how his company is overcoming the challenges of visibility and control within distributed software development projects.
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6th Sense Analytics

A Practical Guide to SOA for IT Architects

By : Systinet Published Date: Oct 21, 2005
As a strategy for creating a flexible and agile IT, service-oriented architecture (SOA) has gained considerable momentum in recent years, largely due to the advent of standards-based Web services.
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Systinet

Aberdeen Group: The Technology Strategies for Integrated Business

By : SAP Published Date: Aug 11, 2006
An Aberdeen survey between nearly 140 enterprises showed that S&OP has helped a majority of companies to improve forecast accuracy and cross-departmental communication. But most companies have failed to see improvements in profit-related metrics like gross margin and customer retention. Traditional S&OP processes are no longer sufficient, S&OP has evolved to become Integrated Business Planning.
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SAP

Achieving Compliance- Meeting Today's Reporting Requirements With Business Intelligence Technology

By : Information Builders Published Date: Nov 24, 2004
Learn about the challenges and solutions for meeting the reporting requirements faced by today’s organizations, with attention to formal government legislation, industry-specific regulations, and internal corporate governance.
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Information Builders

Acquiring Business Intelligence is Crucial

By : Netsuite Published Date: Nov 08, 2007
But what is "BI" and how do small/mid size business owners acquire it without too much cost?  This Executive White Paper will outline the issues and solutions for the "BI" requirements of growing companies.
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Netsuite

Balanced Scorecard Design Toolkit

By : AKS-Labs Published Date: Mar 14, 2007
Business professionals lack essential information about real-life metrics and information on how to build a Balanced Scorecard, which supports weights and scores, which allows calculating the performance values. This whitepaper is a Balanced Scorecard design toolkit, which contains some "how-to" ideas.
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AKS-Labs

Best Practices in Siebel CRM Performance Management

By : Knoa Published Date: Jun 25, 2007
What is often overlooked is that application performance is just one of three key drivers of return on investment (ROI) from your Siebel application. An efficient infrastructure is critical. It's important to optimize the Siebel application for your own unique business environment, user needs and usage patterns. But, it's all for naught if you do not build and sustain adoption and efficient and effective use of the Siebel application by your end users.
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Knoa

Best Practices Using WS Business Modeler and Monitor

By : IBM Published Date: Apr 25, 2006
The purpose of this Redbook is to provide guidance for the preparation of business process models, developed with the WebSphere® Business Modeler, which will ultimately be monitored by the WebSphere Business Monitor.

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IBM

BI 2.0: The Next Generation of Business Intelligence

By : LogiXML Published Date: Jan 26, 2007
The term Business Intelligence 2.0 (BI 2.0) is cropping up more and more in the industry, generally referring to the next generation of BI just as Web 2.0 has come to refer to the next generation of the Web.
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LogiXML

Business Impact Management: Measuring the Financial and Business Impact from Process to Packet

By : Quocirca Published Date: Mar 14, 2007
The need to understand how the performance and problems within the technical infrastructure impacts the capabilities of the business is massive.  However, the majority of companies can only measure application and specific asset performance, whereas many issues within the infrastructure lie at the transport level, where packet switching presents both great opportunities and major issues.
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Quocirca

Business Intelligence Software: What It Is and Why It Is Necessary

By : WorldTelemetry, Inc. Published Date: Mar 13, 2007
Business Intelligence Software are applications that build on existing data warehouses and provide analytical processing tools that allow users to more effectively analyze such data. This, in turn, permits businesses to more rapidly develop existing and new analyses and reports for improved decision-making power and information dissemination capacity.

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WorldTelemetry, Inc.

Butler Group on iWay Service Manager

By : iWay Software Published Date: Aug 11, 2006
iWay Service Manager is a complete integrated design environment. From an end-user perspective, it is simply a complete management solution that can be used with the graphical interface to design process-centric applications, without the need for developers to understand or map to the underlying infrastructure.
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iWay Software

Calculating the Return on Investment for Automated Remote Data Acquisition and Aggregations Systems

By : WorldTelemetry, Inc. Published Date: Mar 26, 2007
ROI is based on the analysis of differential cash flows. In the case of remote data acquisition and aggregation systems for fuel tank operators, it is based on calculating the cost of acquiring and aggregating the data manually and compared to the total cost of owning, maintaining and operating an automated data acquisition and aggregation system.
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WorldTelemetry, Inc.

Clearing the Way for Faster, Smarter Decisions

By : SAP Published Date: Jan 01, 2008
From everyday tactical choices to long-term strategy, timely, well-informed decisions make the difference between costly missteps and confident growth. This paper examines how you can gain access to accurate information and visibility across your company from efficient integrated IT systems – and use that information to make faster, smarter decisions. In turn, the right decisions lead to better operations and a stronger competitive position.
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SAP

Configuration Audit and Control: 10 Critical Factors for CCM Success

By : Tripwire Published Date: Jul 11, 2007
In this whitepaper, you will learn how configuration audit and control can be used effectively to ensure system management productivity, and help reduce costs and sustain configuration viability within the bounds of operational, security and regulatory standards.
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Tripwire

Controlling Excel Chaos With Business Intelligence

By : Information Builders Published Date: Aug 16, 2006
This paper describes how to leverage WebFOCUS business intelligence software to generate Excel spreadsheets directly from enterprise data sources, consolidating large amounts of data, performing complex calculations, and creating advanced structures like PivotTables.
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Information Builders

Cost Justification: Profitable Customer Loyalty

By : Business Assyst Published Date: Mar 03, 2007

Interest in customer loyalty programs has never been more avid. After a number of years when such programs always seemed to be on the brink of taking off - but never quite managed to reach expectations - recent years have seen a real and dramatic increase in their uptake. This paper explores the issues which need to be addressed in order to cost justify the implementation of a customer loyalty system.


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Business Assyst

DataDrill EXPRESS v3 for Software Project Performance Management

By : Distributive Management Published Date: Jun 18, 2007
DataDrill EXPRESS is known for being the most capable web-based performance dashboard tool available for software and IT projects and organizations, automating every aspect of performance measurement.
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Distributive Management

Delivering on the Enterprise Business Intelligence Mandate

By : Information Builders Published Date: Nov 11, 2004
This white paper discusses the specific business and architectural success factors to consider when selecting one Enterprise Business Intelligence Suite (EBIS) to serve as the enterprise standard.
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Information Builders

Deploying an Operational Business Intelligence Architecture

By : Information Builders Published Date: Sep 15, 2005
The best business intelligence solutions use a data integration framework to optimize data access and BI processes at the source:  the systems that run the business.
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Information Builders

Developing and Strengthening Profitable Customer Relationships with Microsoft Dynamics CRM

By : Microsoft Published Date: May 17, 2007
The business landscape is evolving; the traditional way people work together-in the office or in the field-looks very different today than it did just a couple of years ago. Download this webcast to learn how Microsoft Dynamics CRM empowers you to take advantage of your existing technology investments to extend the reach of your business and enable your mobile workforce to drive better business results.
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Microsoft

Discover the 5 Keys to Actionable Planning

By : OutlookSoft Published Date: Oct 24, 2005
Your company's success is predicated on making the right moves and staying competitive. A vital component of your success is the creation and execution of an actionable plan that supports your strategic goals and drives business decisions. Read this white paper to learn more.
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OutlookSoft

Dynamic IT and Integrated Financial Services: At the Doorway to the Financial Value Chain

By : Sterling Commerce Published Date: May 24, 2006
This Financial Insights white paper is based on financial services IT spending primary research studies conducted in 2004 and 2005 and ongoing research and executive interviews of C-level and line-of-business executives in the areas of IT spending, enterprise performance management, and corporate banking and treasury management.
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Sterling Commerce
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