FEATURED WHITE PAPERS AND RESOURCES |
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| IT Users Discuss New Ways to Protect Enterprise Data |
| This paper chronicles the implementations of three enterprises that represent a diverse set of industries (Financial, Legal and Technology). The IT managers responsible for protecting company data had the foresight to recognize the growing gap between their business continuity requirements and the ability of tape-based backup systems to meet those requirements. |
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| ITSM: It's About Managing Change |
| This white paper describes critical steps IT executives must take to prepare for change and manage an ITSM implementation to maximize its value and ensure that it achieves the full transformation effect it is capable of delivering. IT Service Management (ITSM) is a proven and effective framework for helping IT organizations become more adaptive, flexible, cost effective, and service oriented. |
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