<![CDATA[whitepapers.msexchange.org/Enterprise Applications/Customer Interaction Service]]> http://whitepapers.msexchange.org/enterprise-applications/enterprise-applications/ <![CDATA[Using Proven Personalization Techniques]]> http://whitepapers.msexchange.org/whitepaper283/ 2007-08-15 14:43:04 <![CDATA[Web Enabled Customer Support - Self-Service Business Processes]]> http://whitepapers.msexchange.org/whitepaper285/ 2007-08-15 15:03:52 <![CDATA[Human Resource Management and the Cellular Retailer]]> http://whitepapers.msexchange.org/whitepaper314/ 2007-08-27 15:02:36 <![CDATA[Helpdesk Password Resync]]> http://whitepapers.msexchange.org/whitepaper502/ 2007-04-27 08:49:41 <![CDATA[The Agile Service Operation Embraces Technology]]> http://whitepapers.msexchange.org/whitepaper633/ 0000-00-00 00:00:00 <![CDATA[Network Faxing with Castelle Network Fax Servers]]> http://whitepapers.msexchange.org/whitepaper678/ 2007-06-06 09:26:37 <![CDATA[Secure Remote Control for IT Organizations]]> http://whitepapers.msexchange.org/whitepaper682/ 2007-06-06 09:46:03 <![CDATA[Leveraging Customer Lifetime Value to Increase Return on Marketing Investment (ROMI)s]]> http://whitepapers.msexchange.org/whitepaper750/ 2007-04-17 08:59:44 <![CDATA[Improving ROI with Predictive Analytics: Six Keys to Unlocking the Value of Customer Intelligence]]> http://whitepapers.msexchange.org/whitepaper753/ 2007-04-17 08:58:48 <![CDATA[How Fast-Growing Companies Obtain CRM Success]]> http://whitepapers.msexchange.org/whitepaper758/ 2007-04-13 11:59:54 <![CDATA[Sharing Secrets: Online Insight's Golden Nugget Breakthrough for Relationship Management]]> http://whitepapers.msexchange.org/whitepaper797/ 2007-04-25 12:51:44 <![CDATA[The Definition of a Business Service for Customer Data Integration]]> http://whitepapers.msexchange.org/whitepaper801/ 2007-06-06 09:34:13 <![CDATA[WebSphere Customer Center Product Positioning Paper]]> http://whitepapers.msexchange.org/whitepaper804/ 2007-06-06 09:34:30 <![CDATA[Increasing Email Deliverability: Getting Email to the Inbox]]> http://whitepapers.msexchange.org/whitepaper823/ 2008-07-17 14:46:58 <![CDATA[Email Marketing ROI: Driving ROI Through Email Relevance]]> http://whitepapers.msexchange.org/whitepaper824/ 2008-07-17 14:46:36 <![CDATA[Growing Opt-in Lists: Turning Web Browsers into Buyers]]> http://whitepapers.msexchange.org/whitepaper825/ 2008-07-17 14:41:58 <![CDATA[Bringing Humanity Back to the Web]]> http://whitepapers.msexchange.org/whitepaper834/ 2007-04-16 14:37:38 <![CDATA[Making the Case for a Social Media Strategy]]> http://whitepapers.msexchange.org/whitepaper853/ 2008-01-14 09:29:53 <![CDATA[CA SiteMinder: Security for Enterprise Web Applications]]> http://whitepapers.msexchange.org/whitepaper870/ 2008-09-25 10:26:17 <![CDATA[The Changing Face of PR]]> http://whitepapers.msexchange.org/whitepaper936/ 2008-01-14 09:30:43 <![CDATA[Growing Gift Card Demand Evokes Change]]> http://whitepapers.msexchange.org/whitepaper978/ 2007-12-07 16:06:36 <![CDATA[Do Smart Cards and Loyalty Systems Really Mix?]]> http://whitepapers.msexchange.org/whitepaper1016/ 2007-04-30 12:21:47 <![CDATA[Have Loyalty Cards Peaked?]]> http://whitepapers.msexchange.org/whitepaper1018/ 0000-00-00 00:00:00 <![CDATA[Introduction to the Loyalty Industry]]> http://whitepapers.msexchange.org/whitepaper1019/ 0000-00-00 00:00:00 <![CDATA[An Analysis of Aggressive Online Behavior Targeted Against Corporations, their Products and Brands]]> http://whitepapers.msexchange.org/whitepaper1198/ 2008-01-14 09:29:32 <![CDATA[Case Studies for Aggressive Online Behavior Aimed at Large Corporations]]> http://whitepapers.msexchange.org/whitepaper1199/ 2008-01-14 09:29:40 <![CDATA[Customer Reviews Drive Online Satisfaction, Recommendation and Loyalty]]> http://whitepapers.msexchange.org/whitepaper1215/ 0000-00-00 00:00:00 <![CDATA[How to Acquire Satisfied and Loyal Online Customers]]> http://whitepapers.msexchange.org/whitepaper1217/ 2007-08-08 13:42:21 <![CDATA[QoS, QoE and Total Customer Experience]]> http://whitepapers.msexchange.org/whitepaper1218/ 2007-07-20 10:01:22 <![CDATA[CA SiteMinder 100 Million User Project: Cost-Effective Access Management for Large-Scale Enterprise]]> http://whitepapers.msexchange.org/whitepaper1229/ 2008-09-25 10:26:06 <![CDATA[Rent-A-Geek Reaches Out With LogMeIn Rescue]]> http://whitepapers.msexchange.org/whitepaper1243/ 2007-07-30 10:13:12 <![CDATA[Password Management: Gateway to Managing Identities]]> http://whitepapers.msexchange.org/whitepaper1277/ 2008-09-25 10:33:51 <![CDATA[What’s New in Customer Interaction Center (CIC) 2.4]]> http://whitepapers.msexchange.org/whitepaper1326/ 2008-02-12 13:42:27 <![CDATA[Social Networking and Opportunities in the Public Sector]]> http://whitepapers.msexchange.org/whitepaper1382/ 2007-10-01 11:37:09 <![CDATA[eService: Winning in the Global Marketplace]]> http://whitepapers.msexchange.org/whitepaper1494/ 2007-10-12 12:33:16 <![CDATA[Interactions: The Foundation of Business Relationships]]> http://whitepapers.msexchange.org/whitepaper1495/ 2007-10-12 12:32:42 <![CDATA[Citrix GoToAssist 8.0 Security White Paper]]> http://whitepapers.msexchange.org/whitepaper1532/ 2008-04-01 10:00:40 <![CDATA[MarketSharp Builds Customer Sales and Satisfaction with Easy Online Events]]> http://whitepapers.msexchange.org/whitepaper1548/ 2008-01-25 11:37:39 <![CDATA[Web Conferencing's Expanding Role in Training]]> http://whitepapers.msexchange.org/whitepaper1550/ 2008-01-07 12:43:42 <![CDATA[Web-Enabled Applications and the Internet: Satisfying the Growing Expectations of Business Users]]> http://whitepapers.msexchange.org/whitepaper1572/ 2007-11-13 10:18:26 <![CDATA[Power to Improve Everything: Enabling the Customer-Centric Enterprise]]> http://whitepapers.msexchange.org/whitepaper1676/ 2007-12-13 13:42:58 <![CDATA[Virtual Support Networks: 10 Tips for Delivering Managed Services to On-Site Systems]]> http://whitepapers.msexchange.org/whitepaper1679/ 2008-01-23 13:30:51 <![CDATA[Web-Based ACDs and the Multi-Channel Support Center]]> http://whitepapers.msexchange.org/whitepaper1680/ 2008-01-23 09:56:57 <![CDATA[Real Results Report: Companies Maximize eLearning Experiences with WebEx Training Center]]> http://whitepapers.msexchange.org/whitepaper1684/ 2008-01-23 13:26:28 <![CDATA[CRM Software: Reasons to Optimize]]> http://whitepapers.msexchange.org/whitepaper1708/ 2008-02-29 15:41:44 <![CDATA[How to Manage the Lifecycle of User Identities Across All Applications, Platforms & User-Communities]]> http://whitepapers.msexchange.org/whitepaper1723/ 2008-09-25 10:30:11 <![CDATA[Password Management: The Cornerstone of Identity Management]]> http://whitepapers.msexchange.org/whitepaper1724/ 2008-09-25 10:34:02 <![CDATA[User Provisioning: Managing and Securing the Identity Chaos]]> http://whitepapers.msexchange.org/whitepaper1736/ 2008-09-25 10:37:57 <![CDATA[AT Kearney: Building a Platform for Better Gov't Services at Lower Cost]]> http://whitepapers.msexchange.org/whitepaper1814/ 2008-05-02 12:26:55 <![CDATA[What to Look for in Help Desks]]> http://whitepapers.msexchange.org/whitepaper1831/ 2008-02-19 15:22:19 <![CDATA[Still Struggling to Reduce Call Center Costs Without Losing Customers?]]> http://whitepapers.msexchange.org/whitepaper1863/ 0000-00-00 00:00:00 <![CDATA[The Power of Remote Support in Battling Today’s Top Customer Support Issues]]> http://whitepapers.msexchange.org/whitepaper1881/ 2008-08-05 14:43:39 <![CDATA[Tapping the Power of Web Portals for Improved Government Services to Constituents]]> http://whitepapers.msexchange.org/whitepaper2176/ 0000-00-00 00:00:00 <![CDATA[How Lack of Password Management Solutions Frustrates Users and Increases Administration Headaches]]> http://whitepapers.msexchange.org/whitepaper2709/ 2008-09-25 10:30:00 <![CDATA[Limehouse Software Achieves 88 Percent Customer Satisfaction with GoToAssist]]> http://whitepapers.msexchange.org/whitepaper3162/ 0000-00-00 00:00:00 <![CDATA[O'Neill Europe/JSI bv Improves Sportswear Delivery with Hosted Remote Support]]> http://whitepapers.msexchange.org/whitepaper3166/ 0000-00-00 00:00:00 <![CDATA[Differentiation Through Service Excellence]]> http://whitepapers.msexchange.org/whitepaper3276/ 0000-00-00 00:00:00