<![CDATA[whitepapers.msexchange.org/Knowledge Management/SLA]]> http://whitepapers.msexchange.org/knowledge-management/knowledge-management/ <![CDATA[IT Service Level Agreements: Proving the Business Value of Data Protection]]> http://whitepapers.msexchange.org/whitepaper275/ 2007-08-15 12:28:05 <![CDATA[How To Develop a Service Catalog]]> http://whitepapers.msexchange.org/whitepaper888/ 2008-04-11 14:14:03 <![CDATA[Reducing Risk Through Requirements-Driven Quality Management: An End-to-End Approach]]> http://whitepapers.msexchange.org/whitepaper1141/ 2008-08-12 14:40:02 <![CDATA[SOA Test Methodology]]> http://whitepapers.msexchange.org/whitepaper1216/ 0000-00-00 00:00:00 <![CDATA[QoS, QoE and Total Customer Experience]]> http://whitepapers.msexchange.org/whitepaper1218/ 2007-07-20 10:01:22 <![CDATA[Network Lifecycle Management - A Solution Approach to Managing Networks: A Perspective by EMA]]> http://whitepapers.msexchange.org/whitepaper1319/ 2008-08-12 14:41:34 <![CDATA[Effective Data Collection for Enterprise Monitoring]]> http://whitepapers.msexchange.org/whitepaper1342/ 2007-08-24 11:41:59 <![CDATA[Using Service Catalogs to Run IT As A Business (Not 'Like' A Business)]]> http://whitepapers.msexchange.org/whitepaper1496/ 2008-03-03 09:59:37 <![CDATA[3 Tips for Cutting Server Downtime by 50%]]> http://whitepapers.msexchange.org/whitepaper1634/ 2008-01-15 16:06:15 <![CDATA[Operations Management in UK Financial Services]]> http://whitepapers.msexchange.org/whitepaper1646/ 0000-00-00 00:00:00 <![CDATA[The CIO Wish List: 7 Steps to Mission Critical IT Services]]> http://whitepapers.msexchange.org/whitepaper1758/ 2008-09-22 12:29:12 <![CDATA[ITIL Version 3 and the IT Service Catalog]]> http://whitepapers.msexchange.org/whitepaper1848/ 2008-08-15 15:32:26 <![CDATA[The IT Service Catalog: Common Pitfalls and How to Avoid Them]]> http://whitepapers.msexchange.org/whitepaper1851/ 2008-08-15 15:32:42 <![CDATA[Bridging the Value Gap Between IT and Business]]> http://whitepapers.msexchange.org/whitepaper2089/ 2008-08-18 09:03:52 <![CDATA[Exchange 2007 Data Protection and Disaster Recovery]]> http://whitepapers.msexchange.org/whitepaper2525/ 2008-04-28 10:51:01 <![CDATA[True End-to-End Service Assurance for MPLS VPNs]]> http://whitepapers.msexchange.org/whitepaper2553/ 2008-09-29 13:45:48 <![CDATA[Gain More Business Value from Compliance Spending]]> http://whitepapers.msexchange.org/whitepaper2606/ 2008-05-14 12:06:59 <![CDATA[Event-Driven Automation: Get Real, Right Now]]> http://whitepapers.msexchange.org/whitepaper2618/ 2008-09-29 13:49:49 <![CDATA[Operational IT Service Management (ITSM)]]> http://whitepapers.msexchange.org/whitepaper3116/ 0000-00-00 00:00:00 <![CDATA[Application Performance Management: Managing High-Performing, Business-Critical Web Applications]]> http://whitepapers.msexchange.org/whitepaper3399/ 2008-09-23 11:22:25