Enterprise Applications

By applying best practices, many best-run businesses have achieved a competitive edge from consolidating and modernizing their EDI, B2B and file transfer environments - including their SAP processes. Learn their secret!

Read the results of this survey of 200 IT professionals sounding off on a wide variety of cloud topics.

Ready for 2048-bit SSL? The Iron Age is officially over. The Cloud Age is here. Don't let stronger security compromise performance. Download the Citrix and Verisign White Paper and the NetScaler Performance Comparison now.

This report examines the plant asset management issues facing the Energy sector, as well as the solutions and benefits that an integrated enterprise content management (ECM) platform can provide.

This vendor comparison helps the UC buyer highlight key features of industry leaders like Avaya, ShoreTel, Cisco, Interactive Intelligence, and Mitel.

Alice Owen, Executive Director of Technology for Irving Independent School District, discusses how she effectively secures and tracks her district's 12,000 computers. Leonard Niebo, Director of IT for Brick Township Public Schools leads our discussion on overcoming the roadblocks of a manual auditing process, specialized computing needs and incidents of loss and theft.

Working closely with Absolute Software Chicago Public Schools is managing over 100,000 PCs, Macs, and iOS 4 devices and have recovered over 350 stolen computers allowing them to invest in the future (versus replacement computers).

Leonard Niebo, Director of IT for Brick Township Public Schools leads a discussion on overcoming the roadblocks of a manual auditing process, specialized computing needs, and incidents of loss and theft.

Dysart Unified School District (DUSD) is Arizona's fastest-growing school district. Despite the district's extremely rapid expansion, it remains focused on its mission of "Increasing in Excellence" - or, preparing students for life in the new century.

Kansas City, Kansas Public Schools looked to establish a 1:1 computing program that would provide 6,000 Apple computers to its students and teachers. Find out more in this case study!

Chicago Public Schools (CPS) pursues a leading approach to integrating technology into the learning experience and provides students with access to computers throughout their education..

In the insurance industry, call centers have become increasingly sophisticated in terms of their business capabilities and enabling technologies.

Read how to improve cross-selling and up-selling, claims efficiency and market opportunities from insurance and IT industry authority, Mark Breading, SMA partner at SMA Strategy Meets Action.

With advances in contact center automation, businesses are finding they can extend the same automation to service processes and touch-points throughout their organization.

Read this whitepaper to learn why the human perspective is vital to BPA success.

ocial media is a valued communication channel for business. Yet many businesses still have questions about how to implement social media initiatives and where the contact center fits in.

Read what companies are doing to make PCC initiatives an integral part of their unified communications and customer retention strategies, from Mathew Erickson, senior product manager for outbound solutions at Interactive Intelligence,

Read how in this first installment of a three-part series from two industry experts: Michele Rowan, president, At Home Customer Contacts, and Tim Passios, senior director of Solutions Marketing at Interactive Intelligence.

For contact centers, it's getting easier to consolidate and centralize communications architectures and realize the benefits. Obviously, there are fewer applications and physical boxes to be administered and maintained.

Integrating social media for customer care isn't really the question for businesses anymore.

Read what makes the Interaction Center Platform a true-all-in-one solution for the contact center, the enterprise and the cloud, from Interactive Intelligence president and CEO Don Brown, and Tim Passios, senior director, Solutions Marketing.

Download this complimentary report and learn about the overwhelming number of business managers using an application or service that is not sanctioned by IT.

This online study, conducted by an independent service, polled 1,054 U.S. consumers of ages 18 years and older.

This white paper details a commerce-anywhere approach that encourages businesses to extend their concept of the research and purchase process beyond individual transactions.

The time has come to focus "aggressively on e-commerce technology, particularly on multichannel and personalization technologies." To fight this battle effectively, e-sellers must give customers reasons to choose them over their competitors.