eBusiness

iS3, creator of the award winning anti-spyware technology STOPzilla and other solutions, needed a more nimble and efficient way to support prospects and customers. Download this case study to read how iS3 utilized an innovative chat solution to streamline its customer service, reduce response time and increase productivity - all at a more than 70% savings to their previous solution in the first year alone.

The What, Why & How of CRM Integration This report contains insights from C-level executives, business analysts and IT engineers, and systems integrators and consultants who design and implement data integration for their enterprise clients.

Read Cloud Services Brokerage for DummiesŪ to learn about the state of cloud computing today, how CSBs add business value, what's important to think about when considering a CSB, and predictions about what's to come.

This brief case study illustrates how Sling Media's transition to a remote support solution with web-based chat realized a substantial cut in session times and an increase in customer satisfaction.

Meineke Car Centers, Inc. is a franchised automotive service business. Meineike switched to using LogMeIn Rescue and saved time, reduced costs, and improved customer satisfaction. Read to find out how!

As you will see, live chat excels at both problem solving and providing product information, the bane of most shoppers' existence. Shoppers rely on it for everything from questions prior to purchase, errors in the checkout process, and post-order follow-up.

This brief case study illustrates how Ceridian has improved customer training and first call resolution rates, which has resulted in a decrease in call center volume and an increase in their customer satisfaction rates.

Visa Europe addressed the unique nature of the European market by building a new payment platform which houses tens of thousands of business rules governing payment clearing and settlement. The result is greater business agility and competitiveness for both Visa Europe and its 4,000-plus member institutions. Read to find out more.

This Executive Brief discusses IDC's perspective on how enterprise workload management requirements are changing and highlights the ways that workload automation solutions can address these emerging requirements

Read this brief to learn four steps to help guide your customer loyalty strategy.

In this white paper, Internet.com explores how businesses can leverage the latest integrated sales and marketing solutions improve the effectiveness of both teams in an increasingly challenging environment.

Read this guide to learn five areas to consider when choosing a SaaS CRM solution.

Tune in to hear a panel of sales experts share their best practices for improving sales results.

Watch this video to gain a rapid overview of some of the most critical actions you can take in your organization to increase CRM user adoption.

Learn more about Oracle's complete SOA offering, Oracle SOA Suite 11g in this webinar!

In this whitepaper, we describe how executive and IT management can get and maintain control of their company's data architecture to help meet business objectives. We describe the relationship between data integration projects and data architecture concepts and practices. We describe how the business planning and IT development processes that direct and leverage data integration projects depend on tooling. We describe breakthrough ways in which data architects, business analysts, programmers, and business users can collaborate to address their organization's pressing business challenges.

Working with CVSI to deploy IBM Tivoli, BladeCenter and System Storage technologies

Learn how to meet expectations on the evolving consumer journey through the cross-channel commerce landscape of today, driven by technical trends.

This whitepaper takes a look into opportunities for organizations to provide a superior experience focusing on integrating a CRM eCommerce solution.

Learn how intelligence, integration, and interactivity can drive the results you are looking for!

Findings From Forrester's Q4 2010 Survey Of Customer Intelligence Professionals

Organizations are responding to customer needs by shifting workforces into the flow of their lives resulting in an expansion of remote connectivity.

Download a free 30-Day Trial of GFI FaxMaker - GFI FaxMaker makes sending and receiving faxes an efficient, simple and cost-effective process.

Convert your databases into useful geospatial information in a snap! Interactive area maps of the world, USA, Canada, states, counties and more!

Learn how to improve customer experience and transform visitors into repeat customers by: * Customizing your video player to match your brand * Making your video shareable with unique URLs * Deploying video without increasing costs * Using web acceleration to improve video performance