Customer Experience Management Customer experience management (CEM) is "the process of strategically managing a customer's entire experience with a product or a company". Relationship marketing, focuses on establishing and building a long term relationship between a company and a customer. There are several approaches that have been espoused including customer experience management, customer relationship management, loyalty programs, and database marketing.
By: Aternity
Published Date: Aug 26, 2011
This whitepaper provides insight, best practices, and recommendations for monitoring the end user experience within Virtual Desktop Infrastructures (VDI).
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By: SAS
Published Date: Mar 01, 2012
Learn about the emerging best practices for mobile BI usage and the framework by which you can assess your own management capabilities for enterprise mobile BI adoption.
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By: SAS
Published Date: Mar 01, 2012
This white paper provides a top-level overview explaining what business analytics can do for your company - and the 8 key steps to accelerating product innovation, optimizing pricing and discovering drivers of financial performance.
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For data centers looking to get the maximum performance from Flash-based storage supporting their virtual infrastructure, the RamSan-720 should be given strong consideration.
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By: AtTask
Published Date: Feb 11, 2012
Regardless the structure of your projects and work, the right work management approach can be the formula for success in your organization. This easy to read, 3 page guide, will introduce you to this formula.
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The story of val Verde will help schools innovate better, streamline purchasing, increase cost-efficiencies, and ultimately, provide staff and students with a fleet of optimally running devices.
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By: DocuLex
Published Date: Jan 27, 2012
Automotive Dealer solution to affordable protection of customer files from identity theft and legal exposure.
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If your current version control system is inadequate, and you have pushed it to its limits, you do have to ask yourself: do I want to migrate my problems? Or start anew? This white paper will communicates a comprehensive approach to determining a migration scope method that will maximize developer productivity during the transition.
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Read this case study to learn how Dell IT group virtualized more than 5,000 servers to save the company over US $29 million.
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See how Payment Card Industry compliance can keep customer data safe and strengthen your business.
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By: HP
Published Date: Nov 14, 2011
Read this whitepaper to learn 3 simple steps SMBs can take to heighten business performance and increase brand office productivity.
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By: IBM
Published Date: Nov 09, 2011
Learn how you can transform your marketing practices into interactive marketing!
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By: AT&T
Published Date: Nov 07, 2011
See how others are using communications enabled business processes (CEBP) to drive their business into the fast lane.
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By: AT&T
Published Date: Nov 07, 2011
Contact center hosting and cloud-based solutions are fast becoming integral to enabling customer care service for enterprises.
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Optimized Video Delivery automatically minimizes bandwidth impact and improves user experience! Find our more in this white paper.
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ERP and Business Intelligence are essential to your success. Read this and learn how to improve productivity and decision-making using Blue Coat WAN
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Comic Relief implemented the Riverbed® Stingray Traffic Manager and was able to raise a phenomenal £54.7m for its 2009 annual fundraiser Red Nose Day.
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Optimized Video Delivery automatically minimizes bandwidth impact and improves user experience! Find our more in this white paper.
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By: Adobe
Published Date: Sep 08, 2011
Get a demo and an in-depth look at the Adobe DEP. Marcel Boucher will show you the new architecture based on OSGI, JCR and Sling which can run directly in a Java virtual machine.
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By: Adobe
Published Date: Sep 08, 2011
Regardless of the size of your organization or the depth of your CEM needs, Adobe can help you achieve your CEM goals with the industry's most comprehensive and versatile design tools and runtime support for realizing state-of-the-art CEM solutions. Download this white paper to learn more.
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By: Aternity
Published Date: Aug 26, 2011
Report reveals Aternity's version 5.0's new innovative features focused on driving the broadest coverage of end-user experience across almost any type of application or Windows-based desktop (physical or virtual).
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The survey findings paint an interesting picture - and an interesting disconnect. The very features that businesses are demanding before they will move to a SaaS solution (such as proven cost-effectiveness advantages over on-premise solutions) are benefits that many businesses are already enjoying from their SaaS solutions.
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Improve your social CRM efforts and learn the benefits of the social business model.
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Give your business additional flexibility with an on-premise CRM solution. Download your comparison guide now.
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Get your on-demand CRM rollout right by following the Best Practices suggested by Focus Experts.
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