Wireless Communications

With smartphones becoming commonplace and new mobile devices such as tablets skyrocketing in popularity, the interest in mobile learning has begun to heat up as well.

How a contact center deploys and manages eServices - non-voice interaction channels such as email, chat, SMS and social media - is the key to offering electronic services that attract modern tech-savvy customers. Learn about eServices best practices from Sheila McGee-Smith, founder of McGee-Smith Analytics, and Tim Passios, Director of Solutions Marketing at Interactive Intelligence, and how three diverse companies successfully utilize eServices to their advantage.

IBM social content management provides content in context -- to share ideas, locate expertise, and access relevant knowledge via professional social networks.

The BYOD demand was initially created by the popularity of the iPhone and the iPad from Apple. Relying on the closed iOS operating environment, these devices presented a fairly straightforward challenge for businesses that wanted to allow access to corporate apps without compromising the security of company data. Read to find out more.

This case study focuses on the retail industry and how one of the world's most visible global brands employed a self-service application, powered by Apperian's EASE platform - on Apple iPads in their retail outlets. Learn how Apperian's EASE helps this company deploy and manage their applications for a global user base, in an easy-to-use and easy-to-update manner.

With more mobile workers using personal smartphones and tablets to conduct business, 2011 is being heralded as the year of mobile apps in the enterprise. The benefits of mobile apps initiatives will far outweigh the challenges of getting them into the enterprise, in the form of increased work productivity and customer response, analysts say.

This executive insight examines the needs for organizations to deploy a holistic enterprise mobility management solution that goes well beyond mobile device management.

The explosive growth and superior performance of the iPhone and iPad has changed the definition of mobile computing. As more employees ask to use their iPhones and iPads for business purposes, companies are facing increased demand to provide enterprise application management.

You'll learn about the high-level software architectural options, the importance of design and user experience, application development tools and techniques, and best practices for deploying applications and managing iPads in the enterprise.

Uncover the benefits of BYOD and learn how the proper technology combined with effective policies can enable employees to increase productivity while protecting your company assets at the same time.

Since the emergence of the personal computer, IT managers have had to navigate through a computing and communications landscape where business and consumer technologies have intersected. Sometimes those intersections produce benefits for all involved; other times they result in destructive collisions.

By now the fundamentals of computer and network security are familiar to almost everyone who interacts with a PC on a regular basis: install antivirus software, choose good passwords and protect them and download and install software updates. Despite these measures, businesses of all sizes continue to suffer security breaches.

When you think about all the choices you have in computing devices for your workforce, it's easy to feel overwhelmed. There are so many different form factors, and for each, there are slight variations in shape, size, and physical features.

The best practices offered in this white paper will help streamline IT's time, budget, and the support it offers to keep end users working effectively and successfully.

Read this white paper to answer the Who, What, When, Where and Why of successfully choosing a business voice solution.

This white paper discusses critical best practices including approaches for both policy and technology.

This white paper discusses how mobile devices accessing enterprise data can pose security risks.

In this seminar, you'll learn how you can use the iPad to create and deliver stunning sales and marketing presentations, make business meetings even more productive and take advantage of business "dashboards" to stay better informed no matter where you're working from.

Learn about the technology limitations killing the performance of mobile websites and mobile applications, plus how innovations in mobile content delivery networks (CDNs) can transform users' experience of the mobile Web.

Learn what's slowing down your dynamic mobile websites and mobile apps-and how to fix it. In this on-demand webinar, join Mobile IT leaders discussing best practices and a new case study on how to speed up the mobile end user experience.

Read this whitepaper to learn the 3 key factors that IT managers need to consider when designing a scalable network for today's mobile workforce.

Contact center hosting and cloud-based solutions are fast becoming integral to enabling customer care service for enterprises.

Contact center hosting and cloud-based solutions are fast becoming integral to enabling customer care service for enterprises.

Watch this webinar for an overview of some of the benefits customers can expect from moving to ASE 15.7.

Find out why utilities are expanding their use of satellite communications to provide reliable, intelligent connectivity to remote locations-and how it can work in your organization. Download the report.