Case Studies for Aggressive Online Behavior Aimed at Large Corporations - Exchange Server White Papers
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Case Studies for Aggressive Online Behavior Aimed at Large Corporations
By : Cymfony Cymfony

INFORMATION
   
  Published : May 15, 2007 
  Length : 16 
  Type : Case Study 
   
 
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  Overview :
 

This new study by Harvard's Berkman Center for Internet & Society analyzed corporate attacks against leading companies like Wal-Mart, McDonald’s, AOL, Genzyme and Lufthansa.

This study establishes three profiles of corporate attacks and examines the unique behavior patterns and personal motivations behind each.
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Best Practices , Collaboration , Corporate Portals , Customer Interaction Service , Customer Relationship Management , Customer Satisfaction
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