When Spyder Active Sports offered to pay its IT outsourcing provider more money in return for more services, and the provider not only refused the offer but its service levels continued to go downhill, it was time to look for a new provider.

It came down to three potential vendors — a tough choice according to Kevin Smith, Spyder's Information Systems Director. He said cost wasn’t an issue since all vendors offered similar pricing packages. However, a number of factors lead Smith to select OneNeck IT Services.