Getting the Most from Your Call Center Investment - Exchange Server White Papers
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Getting the Most from Your Call Center Investment
By : Vendor Guru Vendor Guru

INFORMATION
   
  Published : Jan 24, 2007 
  Length : 11 
  Type : White Paper 
   
 
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  Overview :
  Today, companies can prosper from a wide range of computer telephony integration (CTI) solutions. CTI is the full integration of voice and data systems. The convergence of computer systems with call center operations adds increased scalability and muscle to existing business operations. Whether companies replace call center operations from the ground up or add computer integration to existing telephony, there are distinct business advantages to implementing the latest CTI systems.
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Browse Related Categories :
Call Center Management , Call Center Software , Productivity , Return On Investment , Total Cost of Ownership
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