Proactive IT departments use Service Level Agreements (SLAs) to demonstrate the value of their data protection activities to internal customers. A well-crafted SLA moves the data protection team out of a reactive stance. When proof of service delivery is regularly delivered to data owners, the entire organization gains a view into how well valuable corporate assets are protected.

In this paper, you will learn about the elements that go into a successful SLA, and how IT departments at some of the world's largest firms are using them to prove and improve performance. The paper then reveals a methodical, step by step process for implementing an SLA, from drawing up the initial requirements, to using the SLA to drive continuous improvements that are squarely focused on strategic business value.