Microsoft Dynamics CRM 4.0 demonstrated its ability to scale to support the needs of an enterprise organization with a very large customer service database. In a test based on a customer database of over 1 billion records, Microsoft Dynamics CRM was able to achieve sub-second response times using a modest hardware configuration.

The deep integration with key Microsoft business applications and components helps companies realize cost benefits by allowing them to take advantage of existing investments in technology, infrastructure, and resources to maintain and optimize the application. The flexible application architecture offers companies choices, including the deployment model that meets their needs and the user interface that is best for them.