This white paper explores the advantages of Operational ITSM- through incremental and continual improvement of service management practices on an ongoing basis. IT organizations must evolve into trusted service providers that adapt quickly, offer cost-effective, reliable, and flexible services to meet today's business initiatives. This evolution is not easy. It requires that the IT organization adopt an IT Service Management (ITSM) framework. Operational ITSM provides an incremental approach for companies that may not have the resources to finance and staff a large ITSM project.

Learn how operational ITSM can be used to improve service level agreements, technology management, KPI benchmarks, regulatory compliance, risk management, and other IT functions. Understand how a service improvement plan helps to close the gaps between your current service delivery capabilities and where you want to be.