In this first chapter of "The Shortcut Guide to IT Service Management and Automation," you will be led through a step by step analysis of your company's IT and business relationships, providing you with a basis for a strategic plan to turn service lifecycle management into a valuable business asset. Author and compliance expert Rebecca Herold demonstrates how technology acts as a strategic differentiator by enabling business growth, driving operational efficiencies to lower maintenance costs, optimizing outcomes, and reducing IT risks.

This excellent new guide discusses how the ITIL v3 framework can facilitate the delivery of high-quality IT services across the complete service management life cycle. In addition, the framework can help to align IT operations, applications, and strategies to achieve better governance, compliance, and efficiency across the IT environment, ultimately demonstrating the true value of IT to business units.