"Today's enterprises depend on the availability and performance of their mission-critical business  services. If these services suffer from degradations in performance or fail completely, companies are subject to lost revenues and decreased customer satisfaction. In order to avoid these undesirable outcomes, IT departments must adopt effective monitoring strategies without actually making problems worse."

"This white paper examines the ten common misunderstandings about monitoring and offers
suggestions for implementing complete business focused monitoring strategies that can adapt to today’s more complex computing environments."