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InfoTech conducted in-depth interviews with three enterprises regarding their IP telephony deployments. These enterprises span financial services, education, and professional services markets. The intent of the research was to focus on the challenges and success factors encountered after deploying an IP telephony solution. According to InfoTech, the ability of an enterprise to achieve the desired business benefits from VoIP is directly tied to three inter-related activities: - Choosing the converged solution vendor and support model
- Deciding on a specific IP Telephony solution
- Implementing the IP Telephony solution Read this report to identify migration strategies and see candid insights from companies that have deployed VoIP solutions.
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